How You’ll Spend Your Time
- Guide client users on Numerator’s web based platforms to navigate the system, interpret results and design reports to answer business questions while maintaining a professional and empathetic attitude.
- Providing prompt and thorough response to client inquiries.
- Utilize designated support solutions/software in order to manage and document customer interactions.
- Connect client business needs to Numerator solutions in order to support client retention and growth.
- Develop a deep understanding of Numerator data, solutions and services including key differentiators.
- Educate clients on data methodology, site navigation and report outputs.
- Ensure customer satisfaction and provide professional customer support.
- Facilitate resolution of issues with respective internal teams through designated internal systems.
- Support and communicate with clients on operational and analytical elements of survey projects (e.g., questionnaire feedback, sample selection criteria and quota design, quality checks, methodological design, etc.)
- Should be well-versed in both Numerator Insights & Survey offerings and capabilities as well as broad awareness of the full suite of Numerator data sources to ensure content addresses client objectives
What You’ll Bring to Numerator
- Bachelor’s Degree or equivalent with a passion for marketing
- Proficient in Excel and PowerPoint (or equivalent).
- Prefer experience with large data sets a plus.
- Self-confidence coupled with strong presentation skills.
- Strong communication skills, adept at multitasking and task prioritization
- Experience with quantitative research is a plus
- Experience working with large data sets to build a story a plus.
- Experience in Consumer Goods, Retail or Market Research Industry is a plus.