Social Media Coordinator, Khoros

Khoros is seeking a Social Media Coordinator to add to our growing professional services team. The ideal candidate embraces a fast-paced work environment and is interested in supporting customers from a wide-range of industries. A working understanding of social media and major networks is preferred, as is a sense of curiosity and a “can-do” attitude. The successful candidate will be an organized, thoughtful communicator, with an interest in learning more about social media.

This role is budgeted for $21/hr. Salary will ultimately be based on a candidate’s experience and external market factors.

Responsibilities

• Monitor and manage customers’ brands across major social networks and actively mine social conversations for relevant information and opportunities to engage.
• Manage high levels of inbound conversations, proactively identifying efficiencies.
• Manage paid and organic content publishing across major social networks via the Khoros platform.
• Work with strategists, analysts and customer teams to plan, forecast, and report for social media marketing and care programs.
• Collect and analyze information from multiple data sources, ensuring data is reliable, using technical expertise and tools to uncover insights, statistics and trends.
• Responsible for downloading raw data reports that chart customer KPIs and provide insight and analysis as to what the numbers mean for the customer’s daily operations as well as long-term strategy.

Qualifications

• Bachelor’s degree (or equivalent)
• 1-3 years in the social media space or equivalent combination of experience, education, and training
• Demonstrate passion for social and an eagerness to learn and share new trends in the social and digital marketing space.
• Some weekend/evening coverage may be required.

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