Shipping and Logistics Associate

JOB DESCRIPTION
ABOUT CHAIRISH

Founded in 2013, San Francisco-based Chairish is the leading online marketplace for exceptional home furnishings. Our mission is to inspire and foster the joy of creative expression through home decorating.

The Chairish marketplace connects millions of design lovers to over 10,000 sellers, creating newfound business for sophisticated brands, unique makers, remarkable artists, esteemed vintage and antique dealers as well as private collectors. We are leading the luxury home furnishings industry into the digital future.

Our leadership team includes veteran technology entrepreneurs who’ve created the biggest global travel brands alongside celebrated fashion and design industry executives. Chairish has earned widespread recognition from leaders in the home design space. Architectural Digest named Chairish the #1 “can’t live without decorating app” that “will change the way you shop for furniture online.” Entrepreneur lists Chairish as one of “best entrepreneurial companies in America” and IAB recently named Chairish a “Brand to Watch in 2020″.

POSITION OVERVIEW

Chairish Inc. is looking for a Shipping & Logistics Associate. The Shipping & Logistics Associate is a problem solver focused on providing a timely, quality delivery experience, and contributing to high customer satisfaction ratings, repeat purchase, and positive word-of-mouth. They are responsible for delivering positive outcomes with tact and diplomacy while balancing conflicting needs and priorities. The Shipping & Logistics Associate is self-motivated and exhibits a strong sense of ownership for their work and their impact on our customers.

We’re looking for someone with at least 2 years of progressive experience in a high-volume, fast-paced, time-sensitive environment. The ideal candidate has experience delivering exceptional customer experiences and prior experience in Shipping & Logistics is a plus.

Responsibilities:

Manage Chairish shipments from scheduling to delivery.

Monitors progress, identifies barriers and delays, and ensures that orders move quickly through the scheduling, pickup, transit, and delivery processes.

Proactively communicates (email and/or phone) with Chairish buyers, sellers, and shippers to ensure timely deliveries and within expected timelines.

Maintains clear, accurate documentation, and escalates issues as needed.

Manage and resolve post delivery shipping issues including damages, losses and claims.

Track, document, and recommend solutions to address systemic causes of any delays, exceptions, damages and losses.

Identify opportunities to improve processes – always looking for a better way to do things

Other duties as assigned

Your Experience:

Exceptional attention to detail

Manage competing priorities and outcomes

Confident decision-maker, exercising sound judgment

Excellent written and verbal communication skills

Enjoys solving problems

Understanding of both Parcel & LTL Shipping preferred

Remains objective in balancing the needs of the customer and the company

Zendesk (or similar) experience a plus