If you’re the type who can take a messy provider question, find the real issue fast, and get them a clean answer without losing your cool, this role fits. You’ll support healthcare providers across Provider Support and Non-Clinical Utilization Management (UM) in a cross-trained contact center seat.
About Curana Health
Curana Health is a value-based care company focused on improving outcomes for older adults. They support senior living communities and skilled nursing facilities across 32 states with care models and services designed to improve health outcomes and streamline operations.
Schedule
- Remote (US)
- Full-time
- Shift: 9:30 a.m. – 6:30 p.m. Eastern Time
- May include occasional weekend or holiday coverage
What You’ll Do
- Handle inbound calls, chats, emails, and faxes from healthcare providers
- Resolve questions related to authorizations, claims, and general provider services
- Document every interaction thoroughly and track follow-ups for quality and compliance
- Research and resolve claim and payment questions
- Help providers check authorization status, submit claims, and navigate the provider portal
- Provide updates on provider enrollment and credentialing status
- Verify eligibility and benefits
- Support network participation inquiries
- Troubleshoot technical issues within the provider portal
- Use empathy, critical thinking, and attention to detail to keep providers moving
What You Need
- High school diploma or equivalent (required)
- 2+ years experience in a healthcare contact center or customer service role
- Strong verbal and written communication skills
- Comfort navigating multiple systems/databases with accuracy
- Strong organization, time management, and follow-through
- Independent problem-solving and decision-making
Nice to Have
- Knowledge of Medicare claims, Managed Care, Medicare Advantage, and/or Medicaid
Benefits
Not listed in the posting.
No visa sponsorship available.
Straight talk: this is not “basic customer service.” You’ll be juggling multiple channels, multiple systems, and healthcare complexity. If you don’t like documentation and process, you’ll hate it. If you like being the fixer who keeps providers from spiraling, this can be a strong, stable remote lane.
Happy Hunting,
~Two Chicks…