Service Operations Associate

Welcome to Jetty, the financial services platform on a mission to make renting a home more affordable and flexible. We’ve built multiple financial products that benefit both renters and property managers – and we’re just getting started.

On the Service Operations team, our single biggest responsibility is to our partners and members, and we must make sure that they are given the best possible service everyday. As a startup, we have opportunities for team members to take on additional responsibilities and grow with the company.

As a Service Operations Associate, you will provide customer care to residents of all partnered properties, promoting collaboration and engagement between them and Jetty via inbound calls and email communications.

You will resolve issues and answer questions about our business, practices, and customers’ accounts and orders, and you’ll also be called upon to identify patterns and suggest system and process improvements. At Jetty, you’ll be joining a company that is invested in growing fast and building a happy, productive team.

Note: This role is a contract position, anticipated to last at least six months with the possibility for contract extension. This position requires full-time hours with a minimum of 36 hours a week. Please also note the two Assessment Questions below as part of your application (required).

Role & Responsibilities

Learn our business and our systems inside out (ZenDesk, Britecore, etc)
Work with members over the phone and email to resolve their problems and answer their questions
Professionally communicate what Jetty’s products do and how they work, and why they are a great option for renters to everyone from a first-time renter to a seasoned insurance expert
Meet all set metrics for the role
The ideal candidate is

Committed to being a part of building a great team in order to build a great company
Capable of clearly expressing themselves and communicating Jetty’s offerings to members
Empathetic, self-aware, positive, and ego-free
A “people person” who can stay upbeat through tough situations
An independent, driven, self starter who can stay on task with little to no supervision
Able to identify and articulate opportunities for operations and business improvement, while being conscious of the challenges in implementation
A sponge for candid feedback, and excited to improve
Committed to fostering an open, inclusive and diverse workplace and community
Comfortable with working in ambiguity and making informed decisions based on the available information
Experience & Qualifications

Clear written and spoken communication and proper grammar skills
Capability to adhere to assigned schedule
Skilled in multitasking; finding multiple pieces of information while maintaining a customer conversation
Experience in navigating various web pages, software applications and pieces of technology
Proven skills in troubleshooting and resolving problems
Team player
Quick and accurate typing; at least 40 words per minute
Requires flexibility in schedule including working Saturdays
Salary: $22/hour during 6 week training, $24/hour once training is complete (non-negotiable)