If you know litigation support workflows and can keep service of process orders moving without missing a detail, this is your lane. Steno needs a fast, organized specialist who can manage vendor dispatch, track SLAs, and keep customers updated from intake to invoice.
About Steno
Steno (founded in 2018) is modernizing the litigation and court reporting industry with cutting-edge technology and concierge-level customer service. They’re remote-first, growing quickly, and built on reliability, constant innovation, and a hospitality mindset. Their Litigation Support team is expanding services across filings, service of process, and document retrieval.
Schedule
- Full-time, hourly (non-exempt), remote (United States)
- Pacific Time (PST required)
- California preferred
What You’ll Do
- Enter and reconcile client and order details in internal databases (new assignments, documentation updates, status notifications, order closeouts)
- Ensure orders are completed on time and within service level agreements
- Identify orders at risk of missing SLAs and coordinate with vendors for updates
- Prioritize rush requests and keep customers informed throughout the order lifecycle
- Review customer-submitted court documents for accuracy before filing, service, or delivery
- Dispatch assignments to the appropriate vendors and resolve vendor questions/issues
- Track jobs across multiple databases to ensure accurate status and fulfillment
- Communicate special instructions and additional requests clearly to vendors
- Build working knowledge of filing and service of process requirements across covered jurisdictions
- Handle customer inquiries and escalations quickly, escalating when needed
- Maintain clean, concise notes of customer and vendor interactions
- Close and invoice customer requests
What You Need
- Legal/litigation support background, especially preparing documents for filing and service of process
- Familiarity with California Superior Court filing requirements and procedures (preferred)
- 2+ years in a customer-service-oriented role or legal documentation role
- Experience eFiling via LegalConnect, GreenFiling, or similar portals
- Experience with Legal CMS tools supporting service of process, court filings/copy jobs, and eFilings
- Experience working with legal support vendors, affiliates, and process servers
- Strong communication skills and comfort working with all levels of an organization
- Ability to move through detailed processes quickly while staying organized
- CALSPro CCPS designation (required/preferred as listed)
- Interest in a fast-paced, growing tech startup environment
- Located in California (preferred) or able to work Pacific Time hours (required)
Benefits
- $20–$27/hour
- Health, vision, and dental benefits (low-cost plans)
- Wellness and mental health benefits for employees and families
- Flexible PTO and flexible scheduling culture
- Equity options
- Company-provided 401(k)
- Home office setup support plus a monthly internet/phone stipend
They’re moving fast and they need someone who can keep orders clean, vendors accountable, and customers in the loop. If you’re built for that kind of pace, step in.
Bring the precision. Bring the urgency. Bring the follow-through.
Happy Hunting,
~Two Chicks…