Employer: ORR Corporation
Service Coordinator
ORR Corporation formed from the trunk of Clark Orr Sr.’s car when he began selling safety equipment almost 70 years ago. The company has since expanded, now encompassing ORR Safety, ORR Protection and Inspection Logic. We support 300 employees across 28 locations nationwide, but we still maintain the principles of safety, family and integrity that we were built upon.
At ORR, we’re dedicated to providing protection for people, property and the environment. Read more about our company culture https://www.orrcorp.com/about-us.
JOB SUMMARY
This role serves on a regional operations team to support to our Field Service Technicians and customers. A successful Service Coordinator improves the operations of the region by efficiently scheduling service calls and anticipating/resolving barriers in advance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- All team members must embody the company mission to provide protection for people, property, and the environment in all aspects of their job.
- Work with the regional leadership to efficiently schedule routine service and repair calls.
- Confirm availability with customers and subcontractors.
- Dispatch appropriate work orders.
- Review site specific information within Field management system to identify and resolve barriers to efficient service including parts that may need to be ordered or site access restrictions.
- Provide support for regional leadership and technician teams.
- Order parts needed for upcoming calls.
- Process completed service reports for customer billings and subcontractor invoices.
- Support emergency service calls as they arise.
- Perform data entry to update and track status of follow-up work. May assemble minor quotes for follow-up work.
- Run periodic reports for regional leadership from field service management and accounting systems.
- Perform cost adjustments and time transfers.
- Manage stock of regularly used parts and equipment.
- Post reports to various compliance engines.
Other duties as assigned.
MINIMUM EDUCATION AND/OR EXPERIENCE
- High school diploma or equivalent, required.
- Experience using MS Office suite of products, required.
- One year of previous experience in a scheduling or coordinating role, preferred.
KNOWLEDGE, SKILLS AND ABILITIES
- Basic knowledge of fire protection systems serviced by ORR.
- Knowledge of varying technician’s skills/certifications and customer’s needs.
- Ability to work with a variety of business systems and adjust to technological changes.
- General knowledge of MS office software such as Excel, Word, Outlook.
- Ability to effectively communicate with customers and stakeholders at various levels.
- Ability to think critically and problem solve.
- Cost accounting skills.
- Customer service mindset.
- Ability to prioritize and work well under pressure.
- Strong attention to detail.
WORK ENVIRONMENT
- This position will work-from-home and be a remote reporting role.
ONCE YOU JOIN OUR TEAM, YOU’LL GET TO ENJOY:
- Working for a company where the associates are viewed as the company’s greatest asset.
- Being part of something you can be proud of – making a difference in the health and wellness of
- people and our planet.
- A growing company with a first class reputation in our respective industries.
- A culture that is fun, family oriented and entrepreneurial.
- A company that offers a focus on work life balance and encouragement to make a big impact.
- A caring group of associates with a commitment to make the communities we work in better for all.
- Excellent benefits including a matching 401(K), health, life, dental, tuition reimbursement and numerous perk such as training and development