If you like helping people take real health steps (not just answering questions), this role is a solid fit. You’ll motivate Medicare members over the phone to complete screenings, refill meds, and get the care that improves outcomes, while documenting everything cleanly and hitting outreach metrics.
About CVS Health
CVS Health is building a more connected, convenient, and compassionate healthcare experience nationwide. The Healthy Outcomes Team focuses on helping Medicare members understand and complete key screenings, services, and medication actions that improve Star outcomes and overall health.
Schedule
- Fully remote (Ohio)
- Full-time: 40 hours per week
- Set schedule: 8:00am to 4:30pm based on your time zone (EST or CST)
- Application window expected to close December 19, 2025
What You’ll Do
⦁ Make inbound and outbound calls to members and providers to support healthcare visits, screenings, vaccinations, and medication refills
⦁ Identify and work through barriers that keep members from completing important health actions
⦁ Deliver empathetic, professional conversations that inspire healthier behaviors
⦁ Educate members on benefits related to screenings and medications so they understand clear next steps
⦁ Coordinate with providers and members to connect them to services, resources, and medication support
⦁ Document every interaction accurately in the member’s health record
⦁ Escalate issues appropriately to ensure resolution and maintain a strong member experience
⦁ Meet business goals and outreach metrics through speed, accuracy, and consistency
What You Need
⦁ Experience with pharmacy terms or medical terminology
⦁ Experience with behavior change support or motivational outreach
⦁ Experience in call center or member/consumer outreach
⦁ 3+ years of experience in a healthcare setting
⦁ Medical certification (CNA, Medical Assistant, or similar)
⦁ High school diploma or GED
Benefits
⦁ Compensation: $21/hour (role is also listed within a broader pay range based on location and qualifications)
⦁ Pay range: $17.00 to $25.65 (varies by experience, location, and qualifications)
⦁ Affordable medical plan options and 401(k) with company match
⦁ Employee stock purchase plan eligibility
⦁ No-cost wellness programs plus confidential counseling and financial coaching
⦁ Paid time off, flexible schedules, family leave, tuition assistance, and other benefits based on eligibility
This posting is expected to close December 19, 2025. If you have outreach experience and a clinical background, don’t wait, this one’s specialized.
This is more “health coach energy” than call center energy. If that’s you, it’s a strong match.
Happy Hunting,
~Two Chicks…