Own a caseload, dig into escalations, and get member issues resolved without the hand-holding. If you’re the type who can read a messy situation, research it fast, and drive it to closure with calm professionalism, this is your lane.
About CVS Health (Meritain Health)
CVS Health is a leading health solutions company serving millions through local presence and digital channels. This role supports Meritain Health’s Quantum Program by researching inquiries and escalations and serving as a single point of contact for members.
Schedule
- Remote (available in 49 locations)
- Full-time, 40 hours/week
- Application window expected to close 12/19/2025
What You’ll Do
⦁ Research and resolve inquiries, issues, and escalations tied to the Quantum Program
⦁ Serve as a single point-of-contact, primarily through external written communications
⦁ Manage a caseload of members and take full ownership of each case until resolution
⦁ Identify issues accurately and recommend clear resolution options
⦁ Maintain strong client and member focus to ensure satisfaction
⦁ Work independently inside Meritain systems to document actions and outcomes
What You Need
⦁ 2+ years of experience in healthcare administration
⦁ Ability to work independently, stay organized, and manage time effectively
⦁ Strong decision-making and problem-solving skills
⦁ Communication skills that are clear, professional, and member-friendly
⦁ High school diploma or GED
Benefits
⦁ Affordable medical plan options
⦁ 401(k) with company match and employee stock purchase plan
⦁ Wellness programs, confidential counseling, and financial coaching
⦁ Paid time off, flexible schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, and more (eligibility varies)
This one closes 12/19/2025. If you’ve got the experience, don’t “circle back” into missing the window.
If you’re ready to run cases, not just answer questions, go apply.
Happy Hunting,
~Two Chicks…