Senior Resolution Coordinator

Position Summary…
What you’ll do…
We are currently looking for candidates located in the states listed: AL, AR, AZ, FL, GA, ID, KS, KY, LA, ME, MD, MI, MO, MS, NE, NM, NC, OH, OK, SC, TN, TX, UT, VT, VA, WY

If you are not currently located in one of the identified states, your application will not be considered for this position. Please review other positions on the Career Portal that interest you.

At Walmart we are always “Happy to Help”

We Invest in You!

At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding expectations, building relationships, and providing individual and team recognition.

The primary function of this position is to provide customer service and technical support to sellers whose products are sold in Walmart’s online store. We store and fulfill the seller’s orders through Walmart Fulfillment Centers to ensure a vast assortment and faster delivery.

A typical day may include:

Assisting with product descriptions

Resolving damaged or incomplete shipments

Provide order status updates

Technical troubleshooting

Availability needed for this position:

Training is from Monday – Friday, 8AM-4:30 PM MST for 4-5 weeks.

This is a full-time position with hours of operation being 5AM-10PM MST, 7 days per week. Your schedule will fall between these hours of operation.

Work environment

Work from home, 100% remote

Must be able to provide a distraction free work environment free from background noise

Must be able to provide reliable high-speed internet

Associate Benefits: Based on eligibility by position and other terms and conditions of the plan documents

Multiple health plan options, including vision & dental plans for you & dependents

Matching 401K

Stock Purchase Plan

Education Assistance

Associate discount

Paternal leave

Paid time off for vacation, illness

Short term and long-term disability

Minimum Qualifications…
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

6 months experience addressing and responding to customer requests in a contact center or retail industry environment.
6 months experience with basic computer processing/data entry software.
Preferred Qualifications…
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

In retail, contact center operations, or a related area