At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
As a Senior Pharmacy Care Technician, you will perform live telephonic outreach to UHC Medicare members and their physicians/pharmacies to improve health quality outcomes (i.e., medication adherence, appropriate drug utilization). This is your opportunity to join a pharmacy team with a focus on clinical and business collaboration. You will find an incredible team culture that provides opportunities to learn and evolve every day.
Schedule: Monday – Friday, 8-hour shift between the hours of 8am – 5pm. This is a hybrid-remote role. You will be required to work onsite 1 day per month and work remotely (work from home) all other days of the month.
Location: 1600 McConnor Parkway, Schaumburg, IL 60173
If you reside in Illinois, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges. You will be required to work onsite 1 day per month.
Primary Responsibilities:
- Perform telephonic customer outreach to improve health quality outcomes in collaboration with clinical pharmacists
- Provide additional telephonic engagement with providers and pharmacies
- Assess and interpret customer needs and requirements, triaging to a clinical pharmacist when appropriate
- Outbound calls to CAHPs detractors and MedAdhmembers to improve member experience and reduce barriers to adherence drugs
- Document and track member engagement
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED (or higher)
- Active and unrestricted Pharmacy Technician license in the state of Illinois
- National Pharmacy Technician Certification
- 3+ years of Pharmacy Technician experience
- Beginner level of proficiency with navigating Microsoft Office and a Windows-based environment
- Must reside within commutable distance to the Schaumburg, IL office location
Preferred Qualifications:
- Retail and/or mail order pharmacy experience
- Experience with Part D claims adjudication
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
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