Senior Manager, Member Care Analytics

The Senior Manager, Analytics will lead and grow a high-performing analytics team, ensuring alignment with broader organizational goals and fostering a culture of innovation, trust, and collaboration. This role will strategically navigate complex data challenges to deliver impactful insights that drive operational excellence and improve member experiences. A focus will be transforming manual workflows into automated, scalable solutions while aligning analytics initiatives with organizational objectives and compliance standards. The Senior Manager will also advance cross-functional collaboration with organizational partners and will report to the Director of Strategy & Operations.

Responsibilities:

Strategic Leadership and Vision:
Define and drive the strategic direction of the analytics team, ensuring alignment with broader organizational goals and scalability of analytics capabilities.

Collaborate with executive leadership to identify and prioritize analytics opportunities that advance enterprise goals.
Cross-Functional Collaboration:
Foster alignment between analytics, technology, and product teams to ensure insights are actionable and directly impact key organizational outcomes.

Build strong partnerships across the organization to leverage data insights for decision-making and strategy optimization.
People Leadership and Team Development:
Mentor and develop leaders within the analytics team, building a succession pipeline and fostering a culture of innovation, collaboration, and excellence.

Lead team restructuring efforts, ensuring the right mix of skills and roles to scale analytics operations effectively.
Operational Excellence and Transformation:
Spearhead the transformation of manual analytics workflows into automated, scalable solutions that align with compliance and industry best practices.

Establish and enforce standardized processes for data governance, quality assurance, and analytics reporting.
AI and Emerging Technologies:
Explore and integrate AI technologies, including large language modeling, into analytics strategies to inspire creativity and enhance organizational capabilities.

Provide leadership in evaluating emerging analytics tools to ensure the team stays ahead of industry trends.
Compliance and Risk Management:
Interpret and apply compliance standards in the design and execution of analytics processes, ensuring the organization adheres to audit and regulatory requirements.

Oversee data security measures to mitigate risk and maintain the integrity of sensitive healthcare data.
Driving Results and Impact:
Develop and track key performance indicators (KPIs) for analytics initiatives, ensuring projects are delivered on time and meet or exceed their promised impact.

Identify opportunities for cost optimization and operational efficiencies through data-driven strategies.
Team and Organizational Enablement:
Define and inspire the team’s mission and purpose, ensuring alignment with company goals and creating a motivational environment that celebrates progress.

Advance team structures and processes to enable future success, implementing strategic organizational design that supports Member Care’s broader objectives.

Required Qualifications:

Bachelor’s degree in a related field (e.g., healthcare, statistics, mathematics, computer science); equivalent experience may be considered.
7+ years of experience in healthcare analytics, including interpreting compliance and audit regulations.

5 years leading management level staff.
Familiarity with artificial intelligence (AI) and its applications in data analytics.
Expertise in data visualization tools, such as Looker or Tableau, and advanced knowledge of data transformation processes.

Proven ability to transform manual workflows into automated, scalable solutions.
Strong ability to analyze and translate complex data into actionable insights for diverse audiences, including senior leadership.
Experience working within or collaborating with product and/or technology organizations.

Preferred Qualifications:

Experience mentoring leaders and enabling cross-functional teams to align strategies and processes with organizational goals.
Advanced degree in healthcare, analytics, or related fields.
Experience with automation tools and workflows for analytics processes.

Familiarity with large language models (LLMs) and their applications in analytics.
Expertise in healthcare compliance standards, audit requirements, and operational best practices.