Location(s):United States of America

City/Cities:Remote

Travel Required:00% – 25%

Relocation Provided:No

Job Posting End Date:January 20, 2025

Shift:

Job Description Summary:

We are seeking a dynamic and experienced Sr Manager, Customer Success, to lead our Customer Resolution Team. This role is vital in ensuring customer satisfaction by overseeing the resolution of customer issues and enhancing the overall customer experience. The Sr Manager will also be responsible for upskilling current associates, partnering with COM’s (Customer Operations Managers) for customer value enhancement, and ensuring operational efficiency.

Key Responsibilities:

Qualifications:  

Preferred Skills:

Familiarity with customer’s contracts and service level agreements

Proficiency in using contact center software and tools.

Working Conditions:

This position may require occasional travel to various customer locations.

Flexibility in working hours to oversee contact center operations across different time zones.

What We’ll Do for You:

Skills:Influencing, organization

Pay Range:$114,000 – $139,000

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.