- You will build and develop customer specific success plans to oversee customer on-boarding, adoption, and satisfaction across the portfolio to promote best practices and usage of Trellix products and solutions.
- Partner with Sales to help transition the account from Pre-Sales to Customer Success and identify expansion, retention and renewals opportunities.
- You will be an advocate for our customers with a focus on transformation and engagement to promote a successful experience with our products and services and utilize Quarterly Business Reviews to continue alignment and highlight ongoing progress.
- Develop a comprehensive understanding of typical business and cyber security challenges faced by customers while demonstrating the fundamental capability of our technology to drive feature adoption to maximize time to value and return on investment.
- Handle escalations of deployment or customer productivity blocking issues, and coordinate related activities with Sales, R&D and CS Engineering.
- The cross-functional nature of this role provides a deeper understanding of all aspects of the business.
- Identify risks to the customer achieving their desired outcomes and stated business goals, working with account teams and cross-functional groups on risk mitigation or escalate as needed.
About You:
- 7+ years of customer engagement and account management experience in a SaaS solutions company and/or an enterprise software/Cybersecurity industry is desirable.
- As a trusted advisor, you are experienced in successfully working with a portfolio of large enterprise and major clients leading to adoption, expansion, and renewals of our dynamic products.
- Strong customer orientation with the ability to manage complex projects and conflicting requirements.
- Outstanding communication skills and ability to collaborate cross functionally
- You have an enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and services
- Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base
- University degree or equivalent experience
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