This is a Remote Position
Must Be Located in Texas
eBay is a global commerce leader that allows you to shape how the world buys, sells, and gives. You’ll be part of a work culture that’s been genuinely committed to diversity and inclusion since its founding more than 20 years ago. Here, you can just be yourself, do your best work, and have a meaningful impact on people across the globe. We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help shape the future of eBay—does this sound like you? If so, we’d love to talk to you.
About the team:
At the core of everything we do, we ensure that eBay’s customers are front-and-center in all our strategic decisions and that we execute our plans with our customers as our most important priority. The team is comprised of Global Customer Service (GCX), Global Trust, and Global Security and Resiliency organizations, and our Workplace Resources (WPR) function – responsible for eBay’s facilities around the world.
Organization Summary:
eBay Risk Teammate is dedicated to driving great customer experiences through a balanced approach, which focuses on setting our members up for long-term success, while mitigating risk and potential loss to eBay. Teammates have the responsibility to make the best decision for the customer and the business while ensuring site safety and customer satisfaction. These decisions could include customer education, warnings, removing listings, restricting buying/selling activity, suspension of all site activity and handling appeals on actions taken through multiple channels.
The Role:
Use Customer Service tools to make good business decision that drive seller/buyer success, while working to mitigate risk and losses for eBay
Apply problem solving and judgement when considering limits, selling performance, and restrictions on a member’s account
Effectively communicate via multiple contact channels by utilizing active listening and clearly speaking to customers
Coach sellers on trading practices which create good buyer experiences, and enable safe, sustainable growth on the platform
Assess seller’s business model and recommend changes to align their business to eBay’s processes and policies.
Collaborate with peers and leaders to identify customer pain points, and recommend changes to improve processes and/or policies
Understand eBay policies that would help judgement in decisions to limit eBay’s exposure to risk
Achieve quality, satisfaction, and operational metrics as set out by your leadership team
You Are:
A stellar communicator who can speak optimally to customers from many diverse backgrounds
Customer-centric, allowing you to maintain high level of customer focus in many different and complicated situations
Skilled and compassionate to the needs of customers
Comfortable in a dynamic, fast-paced working environment
An outstanding teammate, you thrive on helping coworkers when needed
Self reliant – able to take ownership and lead out on customer concerns
Requirements:
3+ years of call center or customer service related experience
Real passion for member concerns and problem solving
Conflict management and creative thinking skills
The ability to meet strict attendance guidelines and thrive in a scheduled environment
Interest in skill-development and career growth
A calm and confident demeanor in uncertain circumstances
Work from Home Requirements:
Have a secure workspace, in a room or office with a door that closes it off from noises and distractions such as pets, children and other adults.
Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems).
Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload.
You must be located in Texas.
Our Benefits:
Highly competitive starting pay of $19.50/hr with 10-15% differentials for evening and weekend hours
Yearly performance raises as well as performance based quarterly bonuses with a target of 6% and the opportunity to earn more
401K benefits
Health, Vision and Dental Coverage starting on your first day
16+ Days of Paid Time Off + 11 paid holidays
eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay to refresh and recharge
Internet reimbursement
And much more at ebaybenefits.com