What You’ll Do:
- In coordination with the Senior Enablement Manager, manage processes for intake and triage of emergency communication requests from internal Alma teams.
- Create systems to oversee emergency communications from end to end, ensuring accuracy of messaging, clarity of action items for stakeholders, and timeliness of communications delivery to providers and clients.
- Monitor responses to email sends with the Support and Success teams and report out on audience sentiment and feedback trends to stakeholders.
- Follow up on metrics for success for individual communications, evaluate whether providers and clients are taking the recommended actions, and apply learnings from this data to improve future messaging strategies.
- Own (and evolve) the Alma CX Style Guide for Emergency Communications.
Who You Are:
- You have 3-5 years of copywriting experience, in a complex and nuanced field such as healthcare or compliance.
- You have expertise in presenting highly technical subject matter in an engaging, accessible voice. You know how to break down tough concepts with clear action items and without jargon.
- You have strong analytical skills and can determine and are comfortable generating actionable insights from a range of data sources. You can break down complex issues into structured frameworks to rally stakeholders and your team to take action.
- You are actively comfortable with tech, often an early adopter, and have extensive experience with CRM tools. Experience with Zendesk, Iterable, and/or Marketo is a plus.
- You’re a driven self-starter with a strong knowledge of project management processes and practices.
- You have cultural humility, can build relationships across differences, and have excellent communication skills.
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