Seasonal Work From Home Jobs

VIP DESK CONNECT

Description

The Seasonal Remote Customer Service and Technical Support Representative role is perfect for a problem-solver with customer service experience, a love for consumer electronics, and a desire to help others. Our training provides in-depth knowledge of the products and programs; you bring your love for technology and determination to succeed.  

The Seasonal Remote Customer Service and Technical Support Representative provides Tier 1 technical support with a friendly, human tone for a variety of consumer electronic brands with products ranging from market-leading gaming headsets to premium, professional microphones and recording products, and an award-winning lineup of portable Bluetooth speakers with 360° sound. The Representative is responsible for problem resolution with a focus on creating customer loyalty and providing positive customer experiences. The Representative troubleshoots and resolves issues—ranging from simple to complex—and follows through while exercising patience.

This position also provides general customer service including order placement, order tracking, warranty returns, product advice, and answers customer questions about products, policies, and promotions. Excellent communication skills, problem-solving abilities, and the desire to help others are a must.

QUALITIES

Dynamic Communicators â€“With the voice of our clients, team members provide responsive, accurate, and authentic interactions. While resolving technical issues, they listen and simplify the complex, breaking down to make it understandable to those less tech savvy.

Knowledgeable â€“Team Members are constantly working on improving skills. When new products are released, they enthusiastically learn how to support new features, functions, and integrations to confidently resolve customer issues. No matter what the issue, no matter how complex, they are problem solvers who welcome and lean into challenges. 

Human â€“ Team Members know how a message is conveyed is equally important as what is said. By putting themselves in another’s shoes, they focus on the customer’s experience and connect, human-to-human. 

Essential Duties and Responsibilities include the following. Other responsibilities may be assigned. 

• Handle customer inquiries via all channels (phone, email, chat, SMS), providing solutions in a timely manner
• Utilize critical thinking skills to analyze information, provide accurate troubleshooting of product and related support; diagnose and resolve issues following best practices, guidelines, and policies
• Retain and conveys deep knowledge and benefits of products and troubleshooting techniques
• Embrace the commitment to customer service and nourish brand loyalty
• Meet or exceed program metrics

QUALIFICATIONS

• HS Degree or equivalent required; Associate degree or some college preferred
• 1+ years customer service, experience in a virtual contact center a plus
• 6 months+ technical support required, 1+ years preferred
• Basic knowledge of audio/wireless microphone systems, headsets, audio devices, and gaming systems a plus
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office suite including Teams
• Technically savvy with the ability to pick up new technology quickly
• Experience with Zendesk (or a comparable customer service ticketing system) preferred
• Ability to adapt and respond to a diverse customer base with varying skills
• Ability to remain calm and professional under pressure
• Due to the home-based nature of this job, the team member is required to have a secure home-office environment, internet access, USB headset, webcam, router, modem, and a computer system that meets VIPdesk Connect policies and maintenance requirements
• Able to provide a work-at-home environment that is ergonomically sound, quiet, and free from distraction
• Able to successfully pass credit, criminal, and employment reference security checks where permissible by state and local regulation
• Currently reside in AR, AZ, DE, FL, GA, IL, IN, KY, MD, NE, NV, NM, NJ, NC, OH, SC, TN, TX, UT, VA, or WI

COMPENSATION:  $15.00 per hour plus bonuses

 BENEFITS

• 100% Remote/Work-from-Home
• Support Leadership
• And More!!

FRAMEBRIDGE

Our brand inspires storytelling, and we strive to ensure your experience as a Framebridge employee is a meaningful chapter of your own history.  We promise opportunities for team members to strengthen existing talents and develop new skills in themselves and their coworkers, in an environment that empowers employees to deliver an extraordinary customer experience and make a meaningful impact.

Position Description:

You are someone who touches every aspect of our business where it concerns our customers. You’re a natural problem solver, a great conversationalist, and passionate about delivering world-class service to our customers. Having a passion for design is an added bonus. We’ll be counting on you to assist in fulfilling our mission to make framing accessible, easy and fun for all of our customers. With the knowledge you’ll gain about the framing process, you will have the freedom to regularly make decisions that are in the best interest of the customer.

Part customer service, part marketing, and 100% happiness and quality assurance, you are the voice, heart, and soul of Framebridge. You love our customers as much as we do and are dedicated to making each interaction personalized and delightful through impeccable written and verbal communication skills and an intuitive approach to creating customers for life.

This is a great role for creative thinkers who want to thrive in a problem-solving and team-oriented environment with the opportunity to shape how we approach customer experience as we grow.

Primary Responsibilities:

• Offer world-class email, phone, chat and web support to customers with high regard for individual attention and thoughtful conversation.
• Facilitate valuable customer relationship management (CRM) by applying excellent listening, oral and communication skills and creative engagement ideas.
• Use sound and swift judgment in dealing with customer inquiries
• Employ a mastery of internal web tools from payment portals to email suites
• Be able to work within a highly organized production schedule with an ability to improvise and adapt.
• Answer questions and troubleshoot issues
• Solve difficult customer situations creatively and efficiently by utilizing empathy and probing-techniques to identify challenges and overcome objections
• Use sound and swift judgment in dealing with customer inquiries
• Employ a mastery of internal web tools from payment portals to email suites
• Be able to work within a highly organized production schedule with an ability to improvise and adapt

Qualifications

• 1-2 years of success in customer service, retail, or hospitality role
• An engaging personality with strong interpersonal, oral and written communication skills
• Familiarity with browser-based tools
• Great time-management and organizational skills with high attention to detail
• Happy to multi-task across multiple communication platforms
• Willingness to work weekly hours at a minimum of 24 hours
• Must be able to work weekends
• Experience with Adobe Photoshop is preferred but not required.
• Must be fully Covid-19 vaccinated

This role is a remote position, and you must have the ability to WFH adequately. We are accepting remote candidates in Washington State, Washington, DC, Georgia, Virginia, Florida, Tennessee, Maryland, North Carolina, Texas, Wisconsin, Kentucky, Louisiana, New York, or Colorado. 

COHERE HEALTH

Opportunity Overview: 

The Data Entry Specialist position is a crucial role in our organization as business needs change quickly — in this role you are responsible for performing a full range of activities that will positively impact the organization and contribute to guiding the strategic operations for the company. 

As a Data Entry Specialist, you will help us accelerate our culture through interactions with our customers. In this position, you will draw on your experience to provide top of the line service to our customers that will help Cohere Health build our brand. This position will service inbound calls, emails, and/or faxes from our customers. This position will also assist our clinical staff in gathering and collecting all necessary information from our customers in a timely manner to ensure that deadlines are met. You will need to be an agile thinker and able to work in an environment that is in flux. This is a position that offers the ability to make a substantive mark on the organization/operations structure of an up and coming company with exponential growth opportunity.

What will you do

• Answer inbound phone calls, emails, and faxes from health care providers
• Provide exemplary customer service with every interaction
• Provide resolution on first interaction with the caller
• Deliver quality results with every interaction in a timely manner
• Collect and gather all necessary information for clinical review
• You will be cross-trained with other various positions within the company
• Must have a strong sense of self-awareness, willingness to learn and accept coaching to improve
• Must have empathy of others and ability to build rapport
• Thrive in a fast-paced environment, and are willing to jump in and help other team members
• Interact with customers via inbound calls, outbound calls, emails, and other communication platforms 

Your competencies

• Strong communication skills, able to take unstructured information and structure it
• Ability to work cross functionally across remote teams
• Familiarity with Prior Authorization processes in healthcare
• Kind, Patient and Caring in even the most stressful situations
• Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution
• Ability to navigate and use multiple systems to compile needed information in a timely manner
• Skilled in problem solving and delivering quality results.
• Demonstrates ability to de-escalate escalated calls.
• Excellent interpersonal skills, oral and written communication skills
• Ability to meet established performance targets for quality and volume completed on an hourly, daily, weekly, monthly basis
• Flexibility and agility, works well in ambiguous situations, clear understanding of an early stage startup environment

Your background

• Experience in a Contact Center/Production environment
• Call center: 2 years (Preferred)
• Customer service: 3 years (Preferred)
• Healthcare experience a plus
• Experience as a medical assistant, clinical assistant, or healthcare assistant preferred
• Proficient in use of computers in daily function
• Preferred proficient in using a Mac
• Must have excellent computer skills, with a strong understanding of most major applications including GSuite products and Microsoft products
• Excellent communication skills both written and oral
• Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems
• You understand that this position is very fluid and the term “not my job” doesn’t exist
• High school diploma, GED, required
• Associates degree preferred
• Medical Assistant (MA) or Licensed Practical Nurse (LPN) certification preferred
• Must be able to pass criminal background check
• Must be able to sit or stand at a desk/table and operate a phone system and a Mac computer for up to 8 hours per day, 40 hours per week.
• Must have reliable wifi in the space in which you will be working.

Important to know about this role:

• This is a 100% remote role, and requires robust internet speeds (above 50 megabytes/second), including the ability to utilize zoom meeting software and to stream video
• This is a temporary position with the opportunity to convert to permanent based on hiring needs and positive performance.
• We strongly believe in pay equity and transparency and as such would like share that our hourly rate of pay for this position is $17.50.

OMAHA STEAKS

Job Description

Join Omaha Steaks Team and Earn Extra Cash at Home!  

For over a century we have taken pride in providing our family of customers with the highest quality gourmet, wholesome products. So, start selling a product you can believe in. Something everyone needs every day. Take pride in working for one of Omaha’s best-known brands and join us today! You can take advantage of the Omaha Steaks discount to receive GREAT prices on all our fabulous products for a WHOLE YEAR! 

Work from Home â€“ stay home and earn holiday cash! Everything from applying to onboarding and training will be done in the safety of your own home. 

Approved Work at Home States: Nebraska, South Dakota, Texas, Iowa, Nevada, Florida 

Schedule Requirements: This is a temporary position for the holiday peak season. Weekend shift required.  

• Start Dates available from October through November
• Training – Must be able to attend our 2-week virtual training classes from Monday through Friday. 

Job Summary:  

• Provides customer service to the Call Center by interacting with the customer to address all inquiries. This position will be responsible for assisting with customer orders, researching and following up with customer complaints, answering questions about products and services, emailing customer to update and resolve inquiries, and directing calls as needed. 

Qualifications You’ll Need: 

• A quiet workspace  
• An approved headset will be required to purchase (reimbursed by company) 
• Must have your own PC that is hard-wired to the internet (you can work from a laptop, but Wi-Fi/Wireless are not supported)  
• PC must be less than 6 years old and running Microsoft Windows 10 (Windows 7, Windows 8, MAC OS, and Chrome OS are not supported or allowed)   
• Windows 10 must be  
  • CPU – 2.0 GHZ – 3.0 GHZ processor   
  • RAM – 8GB or more  
  • Drive – 256gb or more   
• Must have computer and virus protection   
• Must have anti-virus installed and up to date (Windows 10 built-in security center antivirus and/or 3rd party antivirus are supported) 
• Will need to complete a Computer system & Internet Speed Test to meet the required specifications  

VICTORIA SECRETS

Brand: Victoria’s Secret
Location: Dayton, OH, US
Job Area: Customer Care
Employment type: Full-time
Job ID: 13557334

At Victoria’s Secret & Co., our Customer Care Services team is at the core of each interaction with our customer. Whether assisting customers with exchanges, billing questions, or simply selling and recommending our best products, our goal is to Make Every Interaction Count! 

We are searching for Virtual Seasonal Customer Service Representatives to join our team for the 2021 Holiday season.  In this role, you will delight our customers by assisting them with ordering, sizing, checking availability and navigating our website.  

All seasonal roles will be 100% Remote/Work From Home.

Job Description:  

The Virtual Seasonal Customer Service Representative will delight our customers by assisting them with ordering, sizing, checking availability and navigating our website. In this role, you could be responsible for taking incoming calls, emails or chats from customers regarding lost packages, exchanges/returns, shipping information, billing and a number of other questions. Every contact requires the representative to utilize selling skills to make effective recommendations to our customers and to act in a timely, tactful and professional manner at all times while assisting and resolving customer questions or concerns.  

Pay:  

• The base pay rate ranges from $13-$15 per hour.
• 10% per hour shift differential for any evening hours worked during the week as well as all day Saturday and Sunday   

Additional Benefits: 

• Up to 40% discount at Victoria’s Secret and Bath & Body Works 
• Work from home 
• 8 hours of holiday pay upon hire 

Responsibilities:  

• Live the brand values in all that you do and day-to-day interactions: The Customer Rules, Passion Leads to Success, Inclusion Makes Us Stronger, and It Matters How We Play the Game.   
• Utilize selling skills to make effective recommendations to our customers  
• Resolve customer issues while utilizing negotiation skills   
• Efficiently handle inbound contacts from customers, resolving any issues, questions or concerns   
• Enter information into the company database   
• Interpret company policy and procedures in servicing customers  

Schedules:  

• Our business is open 24-hours a day/ 7 days a week and we anticipate having a variety of start times to choose from.  
• During high volume peak weeks employees are required to work overtime and certain blackout days (Black Friday and Cyber Day) 

Location Requirements:  

• Candidates must reside within Ohio, Kentucky, Indiana, Georgia, New Mexico, Texas, or Tennessee.  
• Remote work allowed. #LI-Remote.

Qualifications: 

• Must have customer service experience that involved making selling recommendations, resolving issues, utilizing negotiation skills, answering questions, providing information about policies & procedures   
• Must have professional phone presentation and communication skills   
• Must pass background check   
• Basic typing/computer experience with excellent navigational skills   
• Ability to perform basic mathematical computations   
• Ability to handle high contact volume while maintaining superior customer relations and service   
• Previous call center experience is a plus   
• Regular and reliable attendance is essential  

Technical Requirements:  

• Personal Desktop or Laptop computer 
• Two Screens or Large Format Screen 
• Wired USB Headset with Microphone 
• Wired Internet/Ethernet Connection 
• Dedicated workspace free from distractions  

MINTED

The Role:
You are a people person who cares  deeply about our customers and you are passionate about graphic design, stationery, typography, investigating problems and finding solutions to make things right for those who may have had a less than perfect experience with their order. Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery.  We are looking for Print Quality Specialists to join our team for the holiday season, using both design insight and creative talent to provide outstanding service to our customers. You will also influence the outcome of our key metrics during the holiday season. 
As a seasonal Print Quality Specialist, you will work closely with our customers over email to help resolve post print issues and create new orders for them. There is a wide range of issues that can occur, and no two cases are identical.  You will rework design files and communicate with our printers/fulfillers to deliver the best possible products to our customers. You will deliver an exceptional customer experience and build brand loyalty through effective issue resolution. The ideal candidate must have excellent verbal and written communication skills, be very detail-oriented, be comfortable with Adobe’s Creative Suite and passionate about solving problems. 
Our operation is open 7 days a week and candidates must be available to work evenings and weekends.  The hours & schedule for the role are variable, and the position is based in Oakland, but the team is currently working remotely.
Location: Remote#LI-Remote

You Will:

• Proofread and edit design files to fulfill customer orders in service of both productivity and quality expectations
• Research and document replacement order root cause
• Work directly with customers over email to design and replace original orders
• Work in a production environment to troubleshoot technical, design, and print errors
• Work collaboratively with other teams to ensure we deliver outstanding service

You Have:

• Proficiency in Adobe Creative Suite: Illustrator, Photoshop, Acrobat Pro. InDesign and Lightroom a plus.
• G-Suite Experience
• The ability to work effectively in a team-oriented environment
• You are flexible and open to new challenges
• The ability to learn and work remotely and engage effortlessly with coworkers and leadership. 
• You take feedback well and are eager to learn more
• The ability to produce high-quality design work in a fast-paced environment
• The ability to think critically in order to solve problems
• Excellent written and verbal communication skills. 

What You’ll Gain in Return:

• Gain customer service experience
• Salesforce Lightning experience
• Expand your knowledge of Photoshop and Illustrator.
• Growth opportunities. The role is great for recent grads looking to build a strong resume
• Fun, friendly, and diverse team culture

Must reside in the following states to be considered for a Seasonal Role: AZ, CA, CO, CT, FL, GA, IL, IN, LA, ME, MN, MO, MT, NV, NY, NC, OH, OR, RI, TX, VT, VA, WA,WI

WILLIAMS-SONOMA INC.

CUSTOMER SERVICE REPRESENTATIVE

Title:	Customer Service Representative
ID:	224841
Locations:	Cincinnati, OH

Williams-Sonoma Inc. 

 Seasonal Full-Time Customer Service Agents – Work from Home!

Job Description: Why you and why us?

Who are our Customer Service Agents? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY. 

What Benefits do you offer?

• 40% Discount on most merchandise!
• Monthly performance bonuses up to $500!
• $250 bonuses for referring friends and family! 
• $300 bonus for perfect attendance during the holidays! 
• Fun contests / rewards and recognition programs
• Paid Training from the comfort of your home
• Overtime, overtime, overtime
• Opportunity to convert to benefited status within 90 days!
• Pay = $15.00/hr

Job Duties: Your day to day

• Solve the problem efficiently: Quick with quality
• Make it personal: Take ownership
• Inspire customer loyalty: Give them a reason to come back
• Listen Carefully: Be attentive
• Emphasize our effort: Because we care

Essential Functions: The nuts and bolts

• Address customer questions and concerns regarding product and delivery information
• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
• Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
• Perform other duties as assigned

Qualifications: What you need to apply

• High School diploma or GED
• 1 – 2 years previous customer service experience
• Experience in a performance-based or metric-driven environment
• Strong ability to communicate both verbally and written with capable data entry skills

Important Facts: MUST HAVE THESE FOR CONSIDERATION

•  Ability to complete mandatory paid training for 4 weeks – 100% attendance is required

Equipment you must have for training and for work:

•      Desktop or laptop computer with Windows 8.1, Windows 10, or macOS 10.15 or newer.
•      No Chromebook, Windows 7, Windows 8 RT, or Windows 10 S
•      SAntivirus/Anti-malware
•      6 GB of RAM
•      Wired USB headset (with microphone) which is compatible with our systems
•      Ethernet cable hardwired into you modem/router
•      Wi-Fi is not permitted
•      USB to Ethernet converter if your computer does not have an Ethernet port
•      Monitor: 15 inches or larger with minimum resolution of 1024 X 768
•      Mouse and keyboard
•      Webcam (built in or external) with minimum resolution of 640 X 480
•      Landline phone, iOS device (tablet or cell phone), or an Android (tablet or cell phone) for purposes of multi-factor authentication

Computer must be hard wired to your modem, router, or gateway. Wi-Fi is not allowed due to security and bandwidth constraints.

    Acquire a minimum internet upload speed of 6 mbps and 10 mbps of download speed before training as measured by the website we host: http://speedtest.wsgc.com/

GODIVA

Want to deliver the Ultimate Chocolate Experience?
Click “Apply” to get a taste of how sweet a career at Godiva could be.

This is a REMOTE position, and we offer flexible schedules. This is a seasonal role with part-time or full-time hours. Start dates are as early as September 20, 2021.  

We are hiring in these states only: PA, TX, GA, AZ, CA, CO, DE, FL, HI, IL, IN, KY, LA, MD, MA, MI, MN, MO, NV, NJ, NY, NC, OH, OK, OR, SC, SD, TN, UT, VA, WI, WA

At Godiva Chocolatier Inc., we get the opportunity to create special moments every day for our customers because chocolate has the ability to evoke wonder and nostalgia. Our purpose is to open people’s eyes to a more wonderful world and you can be a part of this mission and heritage by joining the GODIVA team.

The Customer Care Representatives are an essential part of providing special moments for our customers. Each day, you will have the ability to connect with our customers and transform situations into successful interactions. Godiva empowers our people to make strategic decisions with the hopes of winning and retaining customers.

Principal Accountabilities:
The Customer Care Representatives will strive for first-contact resolutions regarding:

• Order and product inquiries,
• Godiva Chocolate Reward Club issues,
• Credit card/billing questions
• Other questions that need investigating

Qualifications:

• Minimum of 1 year experience in a call center environment (or a high-volume phone call environment)
• Professional and interpersonal skills for interacting with customers through phone calls,
• live assistance chat and email
• Excellent listening and problem-solving skills
• Excellent written and verbal communication skills
• Ability to analyze information with strong attention to detail, accuracy and organization
• Ability to work independently within various software systems
• Experience with PCs, internet and Microsoft suit
• Ability to multi-task in a fast-paced environment
• Must be reliable and flexible
• Must exhibit patience, compassion, and empathy

Our Benefits:

• Competitive Hourly Rate
• Employee Discounts
• Flexible Hours and Remote Work
• In-house Training

TIFFANY &CO.

Position Overview

The Client Advisor is a member of the Client Contact Center team for Tiffany & Co. and is responsible for providing best-in-class customer service and omnichannel support to each client she, or he, interacts with. The Client Advisor will do so by listening and responding to each client in a personalized, efficient, and effective manner by leveraging available resources as well as demonstrating strong empathy and communication skills. The Client Advisor plays a key role in integrating multiple omnichannel features for seamless client experiences. Because this role is the digital gateway to Tiffany & Co. across North America, the expectation is for the Client Advisor to delight each client with a luxury service experience while maximizing each sales opportunity by cross-selling and up-selling. This Client Advisor will be responsible for meeting and exceeding planned KPIs, including sales targets.

RESPONSIBILITIES

Essential Duties & Responsibilities

• Manage incoming client calls/email/live chat regarding products, services and general inquiries
• Maintain a high level of professionalism with clients and establish positive rapport and cultivate a relationship with each client
• Use proper telephone etiquette when interacting with clients on the phone, answering client inquiries, and when transferring calls
• Capture and update client information in Salesforce after each interaction to include details about each interaction including inquires, comments, complaints and actions taken
• Enjoy sales and possess the ability to convey enthusiasm and passion for Tiffany & Co. while increasing client sales through multiple channels (phone, email and chat)
• Consultative client service skills: the ability to analyze a client’s situation and present a solution
• Drive client satisfaction and a seamless client experience by enthusiastically problem solving by offering unique and innovative solutions to each problem and resolving any client frustrations
• Maintain a high level of product knowledge and a strong command of company policies
• Work well both independently and as a team member to deliver on department service levels and KPIs

QUALIFICATIONS

Qualifications

The ideal candidate will possess the following skills and/or experience:

• Minimum 3+ years of retail experience, with a luxury background preferred
• Experience in a contact center/client service environment, or equivalent combination of education and experience from which comparable knowledge and skills can be acquired, such as hospitality
• Associates Degree (Bachelors’ Degree preferred), especially with focus in Fashion, Retail or related field
• Superior verbal and written communication skills
• Client-centric mindset
• Strong computer experience working on multiple software platforms
• Ability to multitask – handling phone, email and live chat platforms
• Strong interpersonal, communication, organizational and follow-through skills
• Willingness to adhere to all company policies, procedures, regulations, and standards
• Proficient in Microsoft Office Programs and Salesforce

Work Schedule

We Require That All Employees Are Fully Committed To Working Flexible Hours And Are Available To Work Up To a 40-hour Work Week Within The Following Hours Of Operation

Monday thru Friday 8:00 am – Midnight EST | Saturday 9:00 am – 9:00 pm EST | Sunday 10:00 am – 9:00 pm EST.

Job Details

Seasonal through December 31st with the opportunity to extend into a permanent position, based on job performance.

WINE.COM

JOB DESCRIPTION

SEASONAL REMOTE WINE RECOMMENDATIONS SPECIALIST

Seasonal Positions for Sommeliers and Wine Experts in CA, OR, WA, CO, TX, FL, OH, NJ, NY, or MA.

Wine.com is seeking a Seasonal Recommendations Specialist interested in working remote, part-time to full-time hours for the upcoming peak holiday season. The Recommendations Specialist is a wine expert responsible for assisting customers to determine their wine needs and make relevant, suitable recommendations. They are tasked with developing and ensuring a positive customer experience. This is achieved through their interaction with customers via Wine.com’s online live chat platform on Zendesk as they are recommending wines, explaining company policy and procedures, and quickly navigating the Wine.com site to provide fast responses. The Recommendations Specialist is also expected to collaborate with and provide friendly product knowledge inspiration to the team. This is a seasonal position that ends in January.

 Job Responsibilities:

• Provides exceptional customer service while giving great wine recommendations. 
• Demonstrates capacity for customer engagement and salesmanship including perceptiveness, initiative, tact, resilience, patience, an upbeat and very positive attitude when chatting with customers.
• Stays up to date on all current promotions, campaigns, policies and procedures via team announcements and emails.
• Communicates efficiently, effectively, and courteously with leadership and all team members.
• Must be a self-starter with minimal supervision and work efficiently individually and remotely.
• Ensures Wine.com’s company branding standards are upheld at all times.
• Performs all other duties as assigned by supervisor.

Job Requirements:

• Expert-level wine knowledge and experience. One or more wine certification(s) from recognized institutions and/or qualifying courses or equivalent experience is necessary. 
• Knowledge of major wine brands and regions. Spirits knowledge and experience desirable but not required. 
• Enough open and consistent availability to be scheduled according to pre-defined shifts with a minimum of four 5-hour shifts or three 5-hour shifts plus two 3-hour shifts per week, approximately 20-40 hours per week. Afternoons, evenings and weekends are needed. 
• Must be a resident of CA, OR, WA, CO, TX, FL, OH, NJ, NY, or MA. Please do not apply if you are not a resident of those states. We are unable to hire residents outside of these states. 
• Must have
  • a great desire to help people, demonstrate strong problem-solving skills and remain upbeat while satisfying both happy and sometimes demanding customers
  • the ability to work well in a fast-paced, high volume, and sometimes stressful, holiday environment 
  • the ability to quickly navigate multiple websites and successfully prioritize multiple requests at one time
  • strong focus, attention to detail and organizational skills
  • proficiency in Microsoft Office Suite
  • typing skills with a speed of at least 40wpm.
• Must own and use an updated computer or laptop with fast and reliable internet connectivity.

Essential Job Functions:

• Ability to work in an environment that may be stressful due to adversarial situations resulting from seasonal demands of Wine.com business.
• Must be able to remain focused and work effectively, efficiently, and harmoniously and remain professional and courteous under challenging circumstances.  
• Must be able to work well under minimal remote supervision.

ABOUT WINE.COM

Wine.com offers a diverse, fun and vibrant work environment. We are a family- oriented, fun-loving company. We have a “have fun while getting the job done and providing exceptional service and product to our customers” approach to how we work. We were awarded for being one of the best companies to work for by the Bay Area Top Workplaces in 2016. Our mission is to promote the wine lifestyle through innovation by providing customers with selection, guidance, convenience, and value not common in stores. For more information, visit our website at www.wine.com. 

NORDSTROM

Job Description

You will be the voice of Nordstrom, fielding real-time calls, e-mails and live chat from customers across the country. The ideal customer care specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding Nordstrom customer service every day.

Hours of Operation: vary by location

Shifts: Full-time positions available, times will vary upon business need. Schedule flexibility is required and expected.

Training: Monday – Friday for 3 weeks (required)

A day in the life…

• Process orders from customers via telephone calls or live chat and enter data into order entry system
• Provide customers with critical product information that ensures customer satisfaction
• Successfully troubleshoot and resolve all customer service inquiries or issues arising from Internet and catalog
• Track customer packages

You own this if you have…

• Excellent telephone and written communication skills
• The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours and severe weather
• The ability to work in a fast pace environment and demonstrate a high sense of urgency
• Conflict management skills and maintain a professional composure
• Understanding of computer systems and can troubleshoot technical issues with minimal assistance
• 6+ months experience within a retail environment (preferred)

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

NAKED WINES.COM

Naked Wines is looking for some Customer Happiness Team Seasonal Agents!

Are you one of those people who always goes out of their way to help those around you? Do you cringe when you see someone providing poor customer service? If so, then you might be a perfect candidate for the NakedWines.com Customer Happiness Team.

Who are we?
Naked Wines is a customer-funded online winery. Because we’re customer-funded, each of our customers helps to shape the way we do business. They pick the wines we sell, they help support our winemakers, and they get special benefits for doing so. This relationship of mutual trust and benefit between our company and our customers is what we strive to maintain.

At the end of the day, the most important thing about our Customer Happiness Team is not the number of sales they produce; it’s how the customer is treated and the way they feel about us when they leave.

Our goal is to provide 5-Star service to each and every customer.

Why come work for us:

• Medical benefits – Naked covers 85% of medical premium
• Holiday allowance – 12 paid company holidays in a calendar year 
• Wine allowance – $40 a month towards your Nakedwines.com account
• DoorDash – $65/month DoorDash credit for lunch and/or dinner! 
• Friendly, supportive, and trustworthy coworkers who will quickly become your friends! 

Compensation: $17.50/hour 

Are you who we’ve been looking for?
If you are 21 years of age or older, hardworking, and organized, with exceptional written and verbal communication skills, and the willingness to go above and beyond the call of duty, then you would be a perfect fit for our Customer Happiness Team. Interest in expanding your personal wine knowledge is a must, but no wine industry experience is required. If you think you are that special person we are looking for, please get in touch with us! Those who do not feel that they could meet these minimum qualifications need not apply.

Hours: 40 hours/week

Salary & Benefits: $17.50 per hour with a monthly incentive program available

FOREGROUND

Foreground is hiring 100+ full-time remote employees for the holiday season!  

About the role:

The customer satisfaction team is at the heart of what we do. We’re committed to always making sure our customers are happy by troubleshooting questions about our website, helping design products on our site, and assisting them with recently placed orders.  We make a difference in people’s lives and we have fun doing it. If this sounds up your alley – we want you! We communicate with our customers via live chat, phone calls, and emails. You will be trained to do all three.

Duties and Responsibilities

Work is required on Black Friday (11/26) and Cyber Monday (11/29)

• Duration: This is a temporary position until 12/31/2021.  We have two start dates;10/18/2021, and 11/01/2021. On your first day, you will start an online, self-lead, paid training that we expect to last 2 weeks. 
• Hours: Our customer service hours will be 10am -10pm Eastern, 7 days per week. You will be scheduled according to our business needs and your availability during this time frame.

Qualifications

• Consistent Attendance – The holiday season is a crucial gift giving time for our customers, and they need our help!  You’ll need to provide a schedule you can commit to and show up to all of your scheduled shifts
• Reliable, fast broadband Internet access and a computer
• Ability to master several moderately complex new software systems quickly
• Strong typing, phone, and computer navigation skills
• English fluency: the position requires the candidate to demonstrate good written and verbal communication skills
• Must be friendly
• Must be patient and empathetic
• Must be able to think on your feet

Interview Process

You will receive a response to your application submission via email (please be sure to check your email).  If you are a qualified applicant will be advanced to the interview phase; which will be a  30-45 min video interview. 

Compensation

• Competitive pay offered (shift differentials possible)
• Overtime may be available
• Eligibility: U.S. Residents Only
• 401K with a 4% company match 

ZAPPOS

Zapponian [noun|employee of Zappos]. You are self-motivated. You think like an entrepreneur, constantly innovating and driving positive change, but more importantly, you consistently deliver mind-boggling results.

Bold [adjective|not afraid of anything]. A role at Zappos is an opportunity to be a part of something different. To go bold. We’re a company that isn’t afraid to take risks and question the status quo. Oh yeah, we like to have fun too.

1990s [noun|a decade we love, but no longer live in]. Old school cover letters are so 1990. Want to show us who you really are? Create a video cover letter. A flash mob, a comedic monologue… whatever showcases your passion for Zappos and the work you’d be doing! Videos are not required, but if you create it, we’ll watch it.

Scout [noun|you’re a recruiter, too]. As a Zapponian, we’ll ask that you always keep your eye out for great talent to join our family. Consider yourself an extension of the recruiting team, scouting for the best people to grow our company.Zappos.com is looking for temporary, seasonal support for our Customer Loyalty Team (CLT)! Our number one Core Value is “Deliver WOW Through Service,” therefore, CLT is one of THE most important jobs at Zappos! Our customers are amazing and you will be helping them during our busy holiday season, playing Elf (maybe with a little less sugar)! Are you ready to WOW?!

Work remotely from one of the following states:

• Alabama
• Arizona,
• Arkansas
• Delaware
•  Georgia
•  Kansas
•  Kentucky
•  Louisiana
•  Mississippi
•  Missouri
•  Nebraska
• Nevada,
• North Carolina
• Ohio,
• Oklahoma
•  Tennessee
•  Texas
• Virginia
• Wyoming

This position will not be available for long. We are only accepting a limited number of applicants. Please read the following information and apply immediately if you are interested.
What you’ll need to bring to the table:

• A true passion for customers and delivering the best possible service.
• Outstanding communication skills, both verbal and written.
• Ninja like skills on the internet, including the ability to leap to multiple sites with lightning speed.
• Love of online shopping! It’s ok if you aren’t a shopaholic, but you have to be comfortable with the basics.
• Proficient typing and computer navigation skills
• You are self-motivated, self-starting, and self-assured self!
• Multitasker with a high sense of urgency.
• The flexibility of a circus contortionist… well when it comes to your availability to work that is. Our call center is open 24-7!
• A joy of creating fun and a little weirdness (not “restraining order” weirdness).

What you didn’t know about the team:

• We have NO call times…..our longest call on record was over 10 hours long!
• No need to follow a script…just build a personal emotional connection with each customer while delivering WOW customer service.
• Our CLT members do not up-sell; no salespeople here!

What else, aka the 411:

• This is a seasonal position! This assignment will have varying hours (anywhere from 20-40 hours/week). Seasonal assignments typically end mid-January. End of assignment is 01-14-2022 with the possibility to extend based on business need.
• Shift hours: The earliest shift will start at 4am and the latest shift gets out at midnight, so you’ll need to be flexible to work any hours, including weekends.
• Shift schedule: The schedule will vary from week to week, which you should know at least a week in advance.
• Did we mention we’re looking for schedule flexibility?!
• You must have the following:
  • A fast and reliable internet connection of 50 mbps or more (100+ preferred)
  • Either a land line, or reliable cell phone service
  • A dedicated space where you can comfortably deliver Zappos WOW
• There will be two full weeks of remote training with full-time hours, Monday – Friday from 7am – 4pm, the two weeks following your start date. In that two weeks of remote training, you cannot miss a day, and cannot be late. But never fear, of course this training is paid!
• This is a seasonal position. There may be opportunity for top performers to move over to full time employment at the end of the assignment.
• The pay for this role is $15.75
• This role is not eligible for traditional benefits
• You get to take advantage of our 40% off employee discount. We will also reimburse some monthly cost for internet and phone connectivity requirements for the role. Applicable only if there are hours worked in a given month.