POSITION TITLE: Seasonal MotoSport Gearhead
REPORTS TO: MotoSport Gearhead Operations Manager
LOCATION: Remote
SCHEDULE: We are hiring two shifts, part time hours only available (Pacific Time Zone). We are looking for individuals with the following availability – Mon-Sat, 6am-1pm & Mon-Sat, 1pm-6pm
PAY GRADE: Hourly
COMPENSATION RANGE: $17.50
MotoSport Gearhead: Passionate and driven individuals that have a love of powersports who want to provide an amazing ride experience for our customers
SUMMARY:
We have an excellent opportunity for experienced powersport enthusiasts to join our team. This is primarily an in-bound contact/call center environment. Responsibilities include taking customer orders, verifying shipment information, up-selling and cross-selling products, resolution of customer issues and concerns, escalation of system and website problems. You may also be required to process inbound customer email and chat sessions as well as make outbound follow-up calls.
MotoSport is seeking enthusiastic people excited about powersports! Geek out with customers via phone or chat all day/night by sharing your insane, expert, gear knowledge. In addition to providing smashing service, you’ll increase Motorsport’s growth by suggesting the coolest add-on items that complement the customers’ purchases. Gearhead Operations focuses on making sure we have the answer to everything our customers might possibly want to know before they even think of the question.
If you are someone who loves talking about the latest dirt bikes, street bikes, and motorcycle brands with people who share your passion, now might be a perfect time for a change. We gain skills by attending work and vendor-sponsored workshops to continually advance our gear knowledge. We value and reward hard work, gear passion, and a get-it-done attitude. At Gearhead Operations we are obsessed with creating loyal, repeat customers through our incredible service. This is a great opportunity to work in the powersports industry!
RESPONSIBILITIES:
- Provide concierge-level service to our riders
- Assist riders with general product questions.
- Answer calls, chats, and emails
- Build and maintain relationships with our riders
- Solve problems, and answer questions about orders, returns, shipping, and order status
- Contact customers via follow up
- Actively participate in problem solving for the customer, department, and company
- Maintain a professional attitude and delight the customer
- Assist customers with navigating our web sites, including product filters, policy pages and other self-service features
- Solve all problems with a customer-first mentality and out of the box thinking when required
- Answer inbound calls, emails, and online chats in addition to outbound contacts as necessary
- Work alongside a motivated and fun team full of riders that are passionate about Powersports
- Build your product knowledge through training and assisting our riders
QUALIFICATIONS:
- Experience in the Powersports industry preferred
- A passion and craving for getting outside and sharing your experiences with our customers
- Must be able to multitask, prioritize and think on your feet
- A high level of Dirt Bike, ATV/UTV and/or Street Bike product knowledge required
- Demonstrated ability to educate customers in order to satisfy their individual needs and ensure correct fit for make/model of their equipment
- High School Diploma or equivalent
- Minimum of six months customer service/sales experience in any industry is preferred
- Solid skills with Microsoft Office (Word, Excel, Exchange etc.)
- Strong Communication skills (Verbal and Written)
- Strong ability to multitask
- Proactive mindset and creative problem-solving skills
- Strong Time Management ability
- Ability to type 30+ WPM
- Ability to build and maintain long-term relationships with customers
- Ability to use active listening to identify customer needs, concerns, and complaints
- Ability to effectively communicate both verbally and written required
- Able to work efficiently and effectively within multiple channels of inquiries
- Basic computer operating skills
SEASONAL POSITION INFORMATION: This is a seasonal position, the length of seasonal employment is dependent on business demand and typically runs 3-6 months, however, a minimum timeframe cannot be guaranteed. Yes! We do often convert our high performing seasonal gearheads to regular status, these decisions are based on business demands and performance. Seasonal positions are not eligible for benefits; however, you do get to participate in our employee discount perk and it’s a good one!
PHYSICAL DEMANDS, VISUAL ACUITY & WORKING ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Keyboarding: Entering text or data into a computer or other machine by means of a traditional keyboard
- Speaking: Expressing or exchanging ideas by means of spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly
- Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (in person speech, telephone, other remote speech)
- Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., reading small print), including use of computers