Seasonal HR Service Representative 

Brand: Bath & Body Works
Location: Columbus, OH, US
Location Type: Remote
Job Area: Human Resources
Employment type: Full-time
Salary Range: $19.80 – $19.80

Description

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.

We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities.

Summary:

HR Direct is a remote call center environment responsible for receiving and advising incoming calls regarding human resources-related employee inquiries.

HR Service Representatives are responsible for providing 1st level functional support in answering benefit and payroll questions and supporting associates with personal and job-related transactions.

Responsibilities:

• Assisting all associates calling HR Direct to complete Personal data, Job data and Benefit-related transactions in HRAccess
• Provide support to associates using the web application on-line to complete their transactions.
• Answer benefit and payroll questions
• Coordinate with other functional groups within HR Direct as vital
• Provide a high level of functional support to callers needing assistance with ESS and MSS and store managers entering HR data transactions in store
• Assist with the greater HR team with data transactions and inquiries while documenting all calls in HR Direct call tracking system
• Engage Service Coordination Supervisor for issue resolution as needed

Qualifications

Qualifications & Experience:

• 1-2 years’ Service Center environment (call center) experience required, with HR, payroll, or benefits experience a plus
• Providing superb customer service to all customers
• Must be highly proficient in utilization on dual monitors and computer software and applications including Microsoft Office
• Excellent communication skills both written and verbal
• Solid attention to detail and accuracy
• Ability to work in a team environment to achieve goals
• Proficiency in Spanish and/or French (verbal and written) ideal

Education:

• Bachelor’s Degree preferred, but not required

Core Competencies:

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results