Seasonal Customer Care Team – Remote

📞💻 As a Customer Care Crew Member at Duluth Trading Company, you will be the front-line voice representing our Duluth brand to customers. Your mission: deliver exceptional service with every interaction. Be the go-to resource for product inquiries, creatively solve customer issues, and navigate our website seamlessly. Join our dynamic team where growth meets excellence. At Duluth Trading Company, our customers are at the heart of everything we do.

📆⏰This Seasonal position requires availability to be scheduled a minimum of 4 hours per shift, minimum of 12 hours per week, availability to work additional hours during Peak Weeks. Schedules vary weekly.  

Position Details

Work Environment: Embrace the convenience of working from the comfort of your home with this exciting remote opportunity! 🏠💼

Start Dates:

• September 23rd, 2024 
• October 14th, 2024 
• November 4th, 2024

Training:

Training time for this position is very important as it creates the foundation for your ability to take care of our customers. Position training takes place during the first three weeks after your start date. You will need to be available 30 hours each week for these first three weeks to ensure training completion. 

What You’ll Do: 

Customer Service Excellence:

• Promptly answer incoming calls, delivering world-class service that exceeds customer expectations.
• Expertly manage inquiries regarding products, pricing, promotions, and other concerns with precision and enthusiasm, while seamlessly assisting customers in placing orders over the phone.
• Effectively communicate sales and promotions.
• Strong teamwork, organization, and multitasking skills.

Problem Solving and Expertise:

• Provide innovative solutions for issues like defective items, lost orders, and refunds.
• Develop expertise in navigating the Duluth Trading website to assist customers.
• Track shipments and process price adjustments and shipping credits.

Knowledge and Accuracy:

• Maintain solid knowledge of our product line, pricing, and policies.
• Capture and maintain accurate customer information.

Performance and Compliance:

• Proactively resolve customer concerns within empowered boundaries.
• Meet and exceed Key Performance metrics.
• Adhere to company policies and procedures.

Additional Responsibilities:

• Participate in training programs aimed at skill enhancement, encompassing individual and group coaching, role-playing exercises, and skills training.
• Perform special assignments as directed.

Organizational Job Functions

Collaboration:

• Work with the team to achieve departmental and company goals.

Values and Environment:

• Embody the organization’s values in work behaviors and interactions.
• Promote cultural expectations and recognize performance to foster a positive work environment.

What We’re Looking For: 

• High School Diploma or equivalent (relevant work experience also considered).
• Previous inbound call center or customer service experience preferred.
• Strong teamwork, organization, and multitasking skills.
• Excellent communication skills for professional phone interactions.
• Knowledge of Duluth Trading Company products.
• Typing speed of at least 40 wpm.
• Computer proficiency, including web navigation and system toggling.
• At least 1 year of relevant experience.
• Successful completion of all required training programs is essential to maintain the role and ensure continued professional growth and development.

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Position Benefits and Perks

💸💵  Daily pay available 

💰💳 Get a fantastic 40% employee discount

🏠💼 Work from the comfort of your own home

Compensation: $13.75 – $14.25/ Hour

based on geographical location

Compensation is based on several factors including but not limited to education, work experience, certifications, etc.

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job. Duluth Trading Company is an equal opportunity employer.

About Duluth Trading Company

Started in 1989, Duluth Trading Company exists to enable hard-working individuals to take on life with their own two hands. Folks that revel in doing it the hard way and celebrate finding a better way. We seek talented individuals who share these beliefs and are excited to further the Duluth Trading legacy with a digital-first mindset, always moving forward and always innovating.

From ingenious Duluth workwear, to comfortably capable Buck Naked Underwear, to outside-embracing AKHG, it’s all about the innovative gear and gadgets that equip customers for a more hands-on way of life.

Top-notch quality, immersive storytelling, outstanding customer service, and the shared belief that the go-all-in-and-dig-deep spirit exists with everyone are what sets Duluth Trading Co. apart. We seek talented folks looking to be part of a can-do team that’s hellbent on helping the world to gear up, get its hands dirty, and do.