- Virtual, New Jersey; Virtual, Florida
- Benefits Service Delivery
Job Description
Aon Is Looking For A Seasonal Benefit Enrollment Counselor
*Work from home opportunity*
As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Health & Benefits business group virtually with start dates beginning in September 2023.
Your Impact As An Associate On Call Benefit Enrollment Counselor
Job Responsibilities:
- Elevate the enrollment experience of our client’s workforce
- Virtually attend orientation and client training
- Proficiency in the benefit enrollment cases which have been assigned
- Ability to support the communication and enrollment of core and voluntary employee benefits in a call center environment
- Be polite and courteous to all customers and staff. Maintain a professional demeanor at all times
- Regular and timely attendance
- Adhere to all work and break schedules
- Work remote flexible schedules (day or evening), based upon workload and client requirements
- Communicate information thoroughly and perform work completely and accurately
- Enter information accurately into the enrollment system
- Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
- Interact effectively by using good communication skills, collaborating purposefully and providing information and guidance, as needed, to achieve the business goals of the company
- Perform all other related and compatible duties as assigned.
- Sets priorities and handles work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities
- Maintain a cordial and effective rapport with clients, co-workers, carriers, vendors and other business contacts.
You Bring Knowledge and Expertise
Required Experience:
- Ability to work in a fast paced, team environment with minimal instruction and a high degree of accuracy
- Proficient in technology including the ability to navigate dual computer screens, work with a variety of enrollment systems, web tools, and ability to set up computer for remote work environment
- Must be able to work a flexible 8-hour shift with call center hours of 8am-8pm
- Ability to flexible for on call work with peak season of September to December
- This role is remote from any location within the United States
Preferred Experience:
- 1 + years of experience in Customer Service and/or sales experience in person and over the phone
- Benefits experience
- Bi-lingual Spanish
Education:
- High school diploma or equivalent. College degree preferred. Responsibility and/or an equivalent combination of education and experience.
Salary range or hourly pay range for the position
- The hourly pay range for this position is [$19.00-$28.13] per hour. This salary range is an estimate and the actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. This position is not eligible to participate in one of Aon’s annual incentive plan.
We offer you
Aon offers a benefits package for temporary and seasonal employees who will work 20 or more hours per week including: medical, dental, and vision insurance at the employee’s expense, critical illness insurance, 10 Company holidays per calendar year (paid, if eligible), paid sick leave as provided under state and local law, and a 401(k) savings plan with employer contributions. Eligibility for benefits are governed by the applicable plan documents and policies.