What you will do:

• Provide LOVE + MEDICINE to our patients through providing the best first/last impressions with top-level customer service.
• Partner with a team of providers, medical professionals, and managers who are here to support your success and that of our patients in their health journeys.

What you need:

• High School Diploma or equivalency
• 1 year experience in an office setting requiring customer service responsibilities.

​

Gundersen Health System is healthcare for neighbors, by neighbors. While we call La Crosse home, our system!

Job Description:

The Scheduling Specialist provides superior customer service to both internal and external customers when scheduling patient appointments. The Scheduling Specialist plays an important role in managing provider and department schedules, and facilitating access to the services patients need while ensuring efficient operation of the department.

Major Responsibilities:
1. Represents Gundersen Health System’s high standards for customer service through telephone interactions that reflect courteous, patient and respectful conduct and conversation, while meeting the needs of all customers encountered.
2. The Scheduling Specialist has expert knowledge of provider and department schedules, effectively coordinating appointments/procedures for patients and providing information and instruction to prepare the patient for their visit. The scheduler maximizes department efficiency, while enhancing patient satisfaction.