Two Chicks With A Side Hustle

Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future-proofing for tomorrow. Rallied around its purpose of Building Gigabit America™, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow.

About The Role

The Sales Support Specialist provides pre and post-sales support for the Account Director and Account Executive and their assigned customers.  Reports to the Account Director.


  • Assist in the proposal process for customer inquiries
  • Reading and understanding contracts
  • Provide standard and ICB pricing expeditiously, using the customer’s contractual pricing and terms
  • Assist sales in revenue tracking and analysis for planning purposes. Identification of sales initiatives and opportunities
  • Provide solution recommendations, pricing, and project management support to generate additional revenues
  • Assist with order provisioning and escalations when necessary
  • Monitor dispute activity and assist in the resolution of any customer invoice disputes
  • Ensure customers are familiar with electronic systems and procedural aspects of conducting business
  • Communicate with customers regularly and promptly to develop a good relationship, acting as a customer advocate
  • Train customers on system access and ability to perform certain tasks (Broadband pre-qual)
  • Prospect for new sales opportunities and partner with account executive to identify new revenue opportunities
  • Accompany account executives to on-site meetings or conference calls as requested
  • Further responsibilities as communicated by the leader

Required Qualifications

Education Required

  • BS/BA in Business or Marketing or equivalent work experience

Required Skills

  • Effective leadership skills
  • Strong follow-up and excellent customer service skills, demonstrating a talent for team building and strong motivational skills
  • Strong conceptual skills
  • Excellent verbal and written communication skills
  • Ability to work independently with all levels of management with customer base
  • Proficient in Microsoft applications such as Excel, PowerPoint and Word

Desired Skills

  • Knowledge of Frontier systems and applications for order tracking
  • Wholesale Telecom industry experience
  • Ethernet technology
  • Self-starter, critical and strategic thinker with strong time management and organizational skills
  • Experience entering case details, follow-ups, and opportunities in Salesforce and other project management tools
  • Well-organized with the ability to multi-task and prioritize to meet deadlines
  • Detail-oriented with excellent written and oral communication skills
  • Demonstrates a commitment to excellence (i.e., continuous improvement)
  • Able to self-motivate and require little direct supervision
  • Ability to successfully interact and build trust and rapport with internal partners and customers
  • Ability to quickly understand funding programs, strategic product applications, and processes

Salary Range $64,000 – $189,000

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation.