Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future-proofing for tomorrow. Rallied around its purpose of Building Gigabit America™, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow.
About The Role
The Sales Support Specialist provides pre and post-sales support for the Account Director and Account Executive and their assigned customers. Reports to the Account Director.
Responsibilities
- Assist in the proposal process for customer inquiries
- Reading and understanding contracts
- Provide standard and ICB pricing expeditiously, using the customer’s contractual pricing and terms
- Assist sales in revenue tracking and analysis for planning purposes. Identification of sales initiatives and opportunities
- Provide solution recommendations, pricing, and project management support to generate additional revenues
- Assist with order provisioning and escalations when necessary
- Monitor dispute activity and assist in the resolution of any customer invoice disputes
- Ensure customers are familiar with electronic systems and procedural aspects of conducting business
- Communicate with customers regularly and promptly to develop a good relationship, acting as a customer advocate
- Train customers on system access and ability to perform certain tasks (Broadband pre-qual)
- Prospect for new sales opportunities and partner with account executive to identify new revenue opportunities
- Accompany account executives to on-site meetings or conference calls as requested
- Further responsibilities as communicated by the leader
Required Qualifications
Education Required
- BS/BA in Business or Marketing or equivalent work experience
Required Skills
- Effective leadership skills
- Strong follow-up and excellent customer service skills, demonstrating a talent for team building and strong motivational skills
- Strong conceptual skills
- Excellent verbal and written communication skills
- Ability to work independently with all levels of management with customer base
- Proficient in Microsoft applications such as Excel, PowerPoint and Word
Desired Skills
- Knowledge of Frontier systems and applications for order tracking
- Wholesale Telecom industry experience
- Ethernet technology
- Self-starter, critical and strategic thinker with strong time management and organizational skills
- Experience entering case details, follow-ups, and opportunities in Salesforce and other project management tools
- Well-organized with the ability to multi-task and prioritize to meet deadlines
- Detail-oriented with excellent written and oral communication skills
- Demonstrates a commitment to excellence (i.e., continuous improvement)
- Able to self-motivate and require little direct supervision
- Ability to successfully interact and build trust and rapport with internal partners and customers
- Ability to quickly understand funding programs, strategic product applications, and processes
Salary Range $64,000 – $189,000
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation.