Sales Support Specialist

Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future-proofing for tomorrow. Rallied around its purpose of Building Gigabit America™, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow.

About The Role

The Sales Support Specialist provides pre and post-sales support for the Account Director and Account Executive and their assigned customers.  Reports to the Account Director.

Responsibilities

• Assist in the proposal process for customer inquiries
• Reading and understanding contracts
• Provide standard and ICB pricing expeditiously, using the customer’s contractual pricing and terms
• Assist sales in revenue tracking and analysis for planning purposes. Identification of sales initiatives and opportunities
• Provide solution recommendations, pricing, and project management support to generate additional revenues
• Assist with order provisioning and escalations when necessary
• Monitor dispute activity and assist in the resolution of any customer invoice disputes
• Ensure customers are familiar with electronic systems and procedural aspects of conducting business
• Communicate with customers regularly and promptly to develop a good relationship, acting as a customer advocate
• Train customers on system access and ability to perform certain tasks (Broadband pre-qual)
• Prospect for new sales opportunities and partner with account executive to identify new revenue opportunities
• Accompany account executives to on-site meetings or conference calls as requested
• Further responsibilities as communicated by the leader

Required Qualifications

Education Required

• BS/BA in Business or Marketing or equivalent work experience

Required Skills

• Effective leadership skills
• Strong follow-up and excellent customer service skills, demonstrating a talent for team building and strong motivational skills
• Strong conceptual skills
• Excellent verbal and written communication skills
• Ability to work independently with all levels of management with customer base
• Proficient in Microsoft applications such as Excel, PowerPoint and Word

Desired Skills

• Knowledge of Frontier systems and applications for order tracking
• Wholesale Telecom industry experience
• Ethernet technology
• Self-starter, critical and strategic thinker with strong time management and organizational skills
• Experience entering case details, follow-ups, and opportunities in Salesforce and other project management tools
• Well-organized with the ability to multi-task and prioritize to meet deadlines
• Detail-oriented with excellent written and oral communication skills
• Demonstrates a commitment to excellence (i.e., continuous improvement)
• Able to self-motivate and require little direct supervision
• Ability to successfully interact and build trust and rapport with internal partners and customers
• Ability to quickly understand funding programs, strategic product applications, and processes

Salary Range $64,000 – $189,000

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation.