Blueprint Education is hiring an Advisor to assist in our sales, enrollment, and student support process. This is a full-time position, working remotely in the United States, west coast, or mountain time preferred. The role will report to the Director of Student Success. Blueprint is available to our students Monday-Sunday 6:00 am to 6:30 pm PST. Must be available to work one weekend day, on a set schedule.
The Advisor is the main contact for our prospective pre-law, pre-med, nursing, and medical students. You will help learners select the best test prep option to fit their unique goals as they navigate their journey. This is a sales-driven role with a strong service component. Your success will be measured based on new enrollment growth and overall student satisfaction, with the opportunity to earn a bonus on these metrics.
What You’ll Do
- Counsel learners via phone, email, and live chat, as they navigate the entrance exam and admissions processes
- Contact leads gathered from our marketing channels to explain our products and help learners enroll in a program that fits their goals
- Answer field calls from our inbound sales phone line and speaks with potential customers to provide advice and make sales
- Track leads, customer interactions, and sales, and communicate with other members of our Student Success Team to ensure customer care
- Provide onboarding and ongoing customer service support and technical support for our students currently enrolled in our programs
- Achieve monthly enrollment goals, retention targets, and other service metrics
Who You Are
- Bachelor’s degree and 1+ year work experience in customer service
- Get-it-done attitude befitting a role with numerous and shifting responsibilities
- Close attention to detail in written communication
- Passion for both customer care and closing sales
- Strong interpersonal skills, maturity and good judgment, and ability to communicate with a diverse range of individuals
- Ability to work under pressure and balance multiple channels of communication simultaneously
- Ability to think critically and creatively and make decisions to solve a wide range of complex customer issues
- Prior experience in the test prep or tutoring industry is a plus, but not required
- Prior working knowledge of the LSAT/MCAT/USMLE/COMLEX is also a plus, but not required
Life at Blueprint
We’re Blueprint! We live at the intersection of education and technology. We use technology and powerful data to create personalized and innovative learning experiences. Our team is passionate about education and its ability to improve lives. Our learners hold us to a high standard, and we do the same with each other. We thrive on change, we are passionate about improvement, we practice trust-based vulnerability, and we are committed to a culture of freedom and responsibility. We get a lot done, and we have a lot of fun doing it.
- Meaning. Do meaningful work that has a positive impact on society.
- Influence. Good ideas win, and we value contributions from everyone.
- Innovation. It’s central to who we are and everything we do.
- Growth. We are always learning and you will sharpen your skills.
- Performance. We set aspirational goals and make them happen.
- Low ego. High energy! That’s our recipe for success.
- Autonomy. We thrive with freedom and responsibility.
- Flexibility. We trust our people to do phenomenal work without unnecessary rules.
- Remote first. And not going back.
Benefits include:
- Competitive salary at a growing company
- Remote-first work environment allowing for flexibility
- Unlimited PTO, comprehensive health benefits and 401(k) match
- Additional Wellness Days to support a balanced schedule
- Monthly remote-work and annual home office equipment stipends
- Flexible Spending Account
- Parental leave benefits
- Volunteer opportunities
- Continual learning and mentoring opportunities
- Free access to test prep programs for team members, and family discounts