ROC Technical Specialist I (Day Shift)

Job Details

Description

About us
Meet Powin

At Powin, we are advancing the next frontier of energy and changing the way we power our daily lives by ensuring access to clean, resilient, and affordable power. With 17 GWh of projects deployed and under construction, we are a leading and trusted energy storage provider dedicated to creating an exceptional customer experience through end-to-end energy storage solutions. As a global energy storage solutions provider, we offer fully integrated battery solutions, software, and services to optimize grid performance and enable the transition to cleaner energy sources.

It’s your chance to be part of something great
Create a World You’re Proud of

We envision a future powered by clean, carbon-free, renewable energy. Achieving our vision requires incorporating diverse perspectives and experiences and fostering collaboration to find viable solutions. We are looking for visionaries like you who aspire to more than just a job—those driven by a desire to make a real impact and who want to add their voice and ideas to the conversation. We value the input of all employees and stakeholders and strive to integrate their ideas into the best solutions to create a greener world for tomorrow. Our mission transcends batteries. Join us in creating a cleaner tomorrow, today.

Summary:
The ROC Technical Specialist – Tier I (Day Shift) will be responsible for monitoring and performing standard operating procedures for our BESS (Battery Energy Storage Systems) facilities. This position is the primary contact for operational tickets and escalations to higher-level support as appropriate. The role focuses on basic monitoring for critical alerts, basic operational interventions, and ticket handling.

Shift Details:

Day Shift
Tuesday to Saturday
6:00am – 2:30pm Pacific Time

Job Details:

Remotely monitor and troubleshoot basic operational activities and take corrective action measures as needed.
Respond to technical/operational support tickets (via phone, email, or through the ticketing system) per standard operating procedures. Escalating support needs as required.

Review BESS performance, generate field issue worklists or work orders for preventive and corrective maintenance.
Perform standard interventions and maintain standard operations guidelines for the BESS.
Maintain system logs such as field issues, system operations performed, system maintenance, outages, changes in operating status, any other significant events, and exchange information with others as necessary.

Support site inspection and maintenance needs, communicating with stakeholders, engineering, Field Service Technicians, Project Managers, and coordinators while providing excellent customer services.
Respond to customers with findings from our internal departments.
Initiate emergency response procedure according to guidelines.

Perform other duties as assigned.

Qualifications:

Associate’s degree in Electrical Engineering, Renewable Energy, or a related field, or equivalent preferred.

Minimum of 1 year of customer service and/or call center experience.
Electrical, PLC programming, instrumentation, automation, and HMI controls background will be considered a strong asset.
Ability to work a shift schedule, including overtime, holidays, and on-call as needed, with notice. Weekend shifts may be required.

Proficient in Microsoft Suite, particularly Outlook, Excel, and Word.
Basic knowledge of phone systems is a plus.
Detail-oriented, with the ability to prioritize tasks.

Ability to read documents such as operating procedures, agreements, etc.
Ability to work as part of a team and independently with a strong sense of accountability.
Strong communication skills with a willingness to partner on critical issues to solve challenging problems.

Ability to solve routine problems.
Ability to identify simple issues and show a willingness to learn and apply analytical thinking skills.
Passion for continuous learning and improvement.

Powin is not accepting resumes from unsolicited headhunters or agencies at this time.

EEO STATEMENT: The Company is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. The Company is committed to providing equal employment opportunities to all employees and job applicants without unlawful regard to race, color, age, gender, gender identification or expression, sexual orientation, familial status, religion or creed, national origin, ancestry, medical condition, marital status, protected veteran status, disability (mental or physical), or any other legally protected status under federal, state, or local law.

E-Verify: Powin participates in E-Verify and candidates will need to pass successfully upon completion of hire date.

Compensation for this position is commensurate with location, experience and relevant skills. The National Average Hourly Range is between $25/hour – $29/hour (eligible for overtime + shift differential pay). Positions may be eligible for a discretionary annual bonus based on company and personal performance. Additional Benefits include Medical, Dental, Vision, Retirement, Short-Term/Long-Term Disability, Life Insurance, EAP, 401(k), Flexible Work Arrangements and more.

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