- Serve as patient advocate for responding and working to resolve concerns or barriers
- Utilize community resources and programs in care planning
- Serve as liaison between the patient, the patient’s support network, treating physician, and other ancillary providers as a member of an interdisciplinary care team to coordinate care, resolve nursing problems and assist patients in meeting individualized goals
- Notify providers of identified patient needs based on policy
- Comply with HIPAA privacy laws and all other federal, state, and local regulations
- Comply with company-defined operational policies and procedures
- Comply with company security policies
- Accountable for individual metrics and key performance indicators and identified by the organization
- Navigate technical applications – Excel, OneNote, Outlook, and Word
- Support after hours and various time zones based on business need
- Drive patient and families in their own care and to support self-management
Requirements
- Pennsylvania RN license
- Three (3) years of experience in case management preferred
- Experience in a dialysis center or transplant center preferred
- Experience with Medicare and Medicaid preferred
- Reside in state of Pennsylvania
Skills
- Advocate and energize a culture of collaboration, positivity, and motivation
- Strategic thinking and planning
- Deliver effective communication – verbal and written