Angi® is transforming the home services industry, creating an environment for homeowners, service professionals and employees to feel right at “home.” For most home maintenance needs, our platform makes it easier than ever to find a qualified service professional for indoor and outdoor jobs, home renovations (or anything in between!). We are on a mission to become the home for everything home by helping small businesses thrive and providing solutions to financing and booking home jobs with just a few clicks.
Over the last 25 years we have opened our doors to a network of over 200K service professionals and helped over 150 million homeowners love where they live. We believe home is the most important place on earth and are embarking on a journey to redefine how people care for their homes. Angi is an amazing place to build your dream career, join us—we cannot wait to welcome you home!
Angi® is transforming the home services industry, creating an environment for homeowners, service professionals and employees to feel right at “home.” For most home maintenance needs, our platform makes it easier than ever to find a qualified service professional for indoor and outdoor jobs, home renovations (or anything in between!). We are on a mission to become the home for everything home by helping small businesses thrive and providing solutions to financing and booking home jobs with just a few clicks.
Over the last 25 years we have opened our doors to a network of over 200K service professionals and helped over 150 million homeowners love where they live. We believe home is the most important place on earth and are embarking on a journey to redefine how people care for their homes. Angi is an amazing place to build your dream career, join us—we cannot wait to welcome you home!
What You’ll Do:
- The Review Integrity Representative is responsible for ensuring review policies are applied appropriately, corresponding with internal and external customers in a professional and timely fashion, and ensuring office functions are performed efficiently
- Maintain files and processes in an accurate and efficient manner
- Manage daily assignments within required timelines/deadlines
- Contribute to the integrity of Angi Rating and Review Guidelines
- Proofread grammar and spelling on submitted ratings
- Redact certain verbiage on submitted ratings as it relates to Angi Rating and Review Guidelines
- Verify and process review submissions
- Investigate member reviews to confirm they meet guidelines
- Interpret policies with proper decision making for complex situations
- Receive and send communication via various channels
- Utilize strong EQ in all communications with internal and external customers
- Make outbound calls for verification purposes
- Receive, review, and follow up on various requests
- Resolve problems and handle customer requests and complaints in a professional manner.
- Perform duties as required or assigned
What We’re Looking For:
- High School diploma or GED required
- Background check required
- Comfort with high volume of transactions each day
- Ability to think on your feet and pivot quickly; this position requires that you are able to work in an environment that is unpredictable and fast paced (you have masterful prioritization and time management skills)
- Ability to have escalated conversations utilizing strong problem-solving skills
- Ability to perform detailed-data entry and perform extensive internet research; strong attention to detail and initiative to strive for continuous accuracy, quality, and timeliness of information
- A growth mindset- you crave coaching and feedback and are able to implement as necessary
- You’re an empathetic listener and you can communicate extremely clearly and concisely both verbally and in written forms.
- You have a strong desire to succeed and grow
- Positive, professional, and high-energy attitude with a strong ability to multi-task; you pride yourself on your emotional intelligence and customer service
- Strong computer skills required, particularly with internet and applications (e.g. Angi CRMs and Google Suite); ability to type 45WPM minimum
- Call center experience strongly preferred
- Dedicated workspace free from distractions
- Hear and talk on a phone head set for up to 8 hours per day
- Hardline and high-speed internet connection
What We Offer:
- $14.42/hr + Monthly Performance Bonuses
- Paid training
- Medical, dental & vision coverage (including options 100% subsidized by Angi!)
- Retirement plan with company match (401K) through Charles Schwab
- Company Equity Program
- Company match of personal charitable contributions up to $15,000 per year
- Generous PTO including sick, personal, vacation, volunteer time and 9 paid holidays
- Technical equipment provided