Job Title: Retrieval Representative
Position Type: Full-Time, Non-Exempt
Location: U.S. Remote
About The Role:
Sterling is looking for a Retrievals Representative to call clinics and laboratories to obtain documents for case completions as well as requested status of results from the clinics and laboratories. The Retrievals Representative will create the orders using specific systems and work through various queues to resolve any issues and to complete any open cases.
This Is What You’ll Do:
- Make outbound calls to clinics and laboratories to obtain documentation, corrections, or verification for case completion.
- Send emails and faxes to follow up on the documentation when needed.
- Reply to emails that are received from sites and laboratories.
- Create orders using the proprietary systems.
- Identify issues and successfully resolve, quickly and efficiently.
- Answer incoming calls from a call queue with questions on the documentation requests or transferring the calls when questions are for other departments.
- Working hours for this position are 8:30AM – 5:00PM CST
This Is What We’re Looking For:
- High school diploma or equivalent
- 2-3 years of proven customer service experience
- Ability to effectively communicate both written and verbally to clinicals, clients, and internal contacts.
- Able to achieve goals put in place to manage workload.
- Excellent organizational and multitasking ability, high attention to detail.
- Ability to problem solve effectively.
The salary for this position is $15-17 per hour or the minimum wage in your local market, whichever is greater. Base pay offered may vary depending on job-related knowledge, skills, and experience. A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days’ vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterling’s internal or external careers site.
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Equal Employment Opportunities at Sterling
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.