Job Details
Description
Are you ready for a career you can BELIEVE in?
Do you have a strong belief in the 2nd Amendment?
Do you support the natural-born right to armed self-defense?
Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)?
The USCCA helps responsible Americans avoid danger, save lives, and keep their families safe. Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA.
Why YOU should Work at Delta Defense!
We are a fun, fast-paced, and rewarding place to work and grow!
Milwaukee Business Journal “Best Place to Work” award 6 years in a row!
Named on Inc. 5000 “Fastest Growing Private Companies” list 10 years in a row!
Milwaukee Journal Sentinel “Top Workplace” award 7 years in a row!
Top Workplaces USA award in 2022!
Position Summary:
Retention Specialists will be responsible for speaking with members of the USCCA who are looking to cancel their membership. Through needs analysis, the Retention Specialist will work with current USCCA members to overcome objections and reinstate the value of the USCCA membership. The ultimate goal of the Retention Specialist is to retain the caller as a member and fill any additional needs they may have.
Duties/Responsibilities:
Develop and implement customer retention strategies to increase loyalty and retain business.
Be clear, confident, concise and professional on the phone
Prevent cancellations of services by offering alternative solutions via inbound calls
Deepen member relationships through needs assessment
Ensure consistent follow up with customers as needed
Coach, mentor and train other teammates as needed
Skill/Ability Requirements:
High school diploma or equivalent is required
1 year of sales experience preferred
Must be confident, competitive and dependable
Posses a high level of professionalism and confidentiality
Excellent organizational and time management skills
Relentless follow-through and ability to prioritize multiple tasks
Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
Desire to “WOW” customers daily with excellent customer service skills
Strong conflict resolution skills and the ability to remain calm in stressful situations
Strong interpersonal skills and ability to quickly establish rapport with people
Embody an empathetic approach to every conversation
Hungry to exceed expectations for the company and our customers
Demonstrates the Core Values of Delta Defense, LLC
Starting hourly wage is $20.00 per hour plus commission. This role is also eligible for a company incentive bonus.