Help customers stay connected to life-saving health and safety solutions while building a rewarding career in retention sales. Medical Guardian, a fast-growing digital health and safety company, is seeking Retention Specialists to join its nationwide team.
About Medical Guardian
With 13 consecutive years on the Inc. 5000 list of Fastest Growing Companies, Medical Guardian supports more than 625,000 members across the U.S. through emergency response systems and remote patient monitoring. Our mission: empower people to live confidently, independently, and without limits.
Schedule
- Full-time, Remote (U.S.)
- Monday–Friday, 11:30 AM – 8:00 PM EST
- Weekend rotation required
- Residency required in: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, OH, PA, SC, ID, IL, NC, WV, TX
Responsibilities
- Handle inbound and outbound retention calls with urgency, care, and professionalism
- Empathize with clients, resolve issues, and renegotiate terms to prevent cancellations
- Use active listening and rapport building to retain existing customers and reduce voluntary disconnects
- Execute repricing strategies for designated accounts to strengthen long-term relationships
- Communicate effectively in both oral and written form
- Identify customer needs and provide solutions within time limits, ensuring proper follow-up
- Consistently achieve or exceed sales and retention targets
- Manage multiple tasks with attention to detail and strong time management
Requirements
- Must be legally authorized to work in the U.S. (no sponsorship available)
- Prior call center or sales experience with a passion for retention and customer care
- Strong voice communication and rapport-building skills
- Competitive, goal-driven, and coachable
- Computer proficient with ability to multi-task effectively
- Must pass background check, employment verification, and drug screening
Benefits
- Health, dental, and vision coverage
- Paid time off (vacation & holidays)
- Short- and long-term disability
- 401(k) retirement plan
Join Medical Guardian and help people continue living independently with the confidence that safety and support are only a call away.
Happy Hunting,
~Two Chicks…