. Maintain correspondence to emails in a professional and timely manner to meet service levels and the needs of the business
5. Review waitlisted PTO for additional approvals which may fall within business parameters
6. System maintenance of employees new hires and terms
7. Individual Development of skills to maintain skill set and career advancement
The hours of this position are Monday through Friday with specific hours to be determined. Usual shifts would be 10:30AM-7PM CST year round with occasional Saturday.1. Minimum of 2 years of experience in a high volume customer service environment with actual experience in workforce
2. Minimum of 1+ years of experience in data analyzing/data mining/consolidation-interpretation of call center volume forecasting
4. Minimum of 6+months of experience in applied use of intraday and real time monitoring of Avaya CMS and CAS offline queues, Verint WFM, Aspect WFM or IEX workforce management tools are required, including cloud based and/or Avaya equivalent dialer program
5. Participate in projects and work in groups to promote/develop/maintain professional relationships with all site personnel
6. Organize, prioritize and manage multiple tasks on a regular basis with high level of detail
7. Ability to identify, analyze and solve complex problems taking into account a variety of factors from multiple data resources
8. Ability to identify, analyze and solve complex issues involving a variety of factors in narrow turn-around time and provide solid factual information is a key part of this role
9. Provide and maintain effective written correspondence through email, office communicator/Skype, as well as, verbal communication for forecasting, scheduling, reports; data requests, employee time off maintenance (approved PTO and unapproved absences/FMLA).
10. Ability to work with many groups to acquire, analyze data trends and distribute staffing/scheduling needs to Operations, Vendors, Clients and other internal groups via email/presentations/Webex/conference calls
11. Self-Motivated with a strong attention to detail with the ability to work independently
12. Ability to work in a high production, time sensitive environment
13. Able to prioritize and manage multiple tasks
All-Purpose Stainless Steel Shower Squeegee for Shower Doors with 2 Adhesive Hooks, Bathroom Cleaner Tool Household Window Mirror Squeegee for Home Cleaning, Glass Door, Tile Wall, Car, 10 Inch Black
$12.99 (as of October 5, 2024 14:42 GMT -05:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)