If you’re the person who can de-escalate a tough call, advocate for the patient, and still keep things organized and documented, this role is your lane. You’ll handle escalations, resolve complex concerns, and surface trends to leadership while supporting patients through their care journey.
About CVS Health (Coram)
CVS Health is building a more connected, convenient, and compassionate healthcare experience nationwide. Coram, a CVS Health business, supports patients through specialty and infusion services, and this team helps ensure patients get clear answers, fair support, and a smoother experience from intake to discharge.
Schedule
- Fully remote
- Full-time: 40 hours per week
- Must be flexible based on business needs
- 8-hour shifts between 6:30am and 5:00pm Arizona time (Monday–Friday)
- Application window expected to close January 2, 2026
What You’ll Do
⦁ Resolve escalated patient concerns with a hands-on, patient-first approach
⦁ Build trust with patients through empathetic, relevant conversation and clear communication
⦁ Manage difficult or emotional situations while responding with urgency when appropriate
⦁ Document every interaction accurately and consistently in the RevCycle system
⦁ Record issues, determine next steps, and follow up until concerns are resolved
⦁ Gather and review patient information to assess eligibility for payment plans or financial assistance
⦁ Meet call center performance metrics, including call volume and quality expectations
⦁ Use technology to coordinate with other Coram departments to move cases forward
⦁ Identify potential trends in escalations and report them to leadership for review
What You Need
⦁ Strong written and verbal customer service skills
⦁ Ability to work independently and as part of a team
⦁ Comfort providing emotional support and handling sensitive conversations
⦁ 1+ year experience using Microsoft Word, Outlook, and Excel
⦁ Verified high school diploma or GED
⦁ Ability to work Arizona-time shifts within the stated window
Benefits
⦁ Pay range: $17.00 to $34.15 (varies by experience, location, and qualifications)
⦁ Eligible for bonus, commission, or short-term incentive programs (in addition to base pay)
⦁ Affordable medical plan options and 401(k) with company match
⦁ Employee stock purchase plan eligibility
⦁ No-cost wellness programs plus confidential counseling and financial coaching
⦁ Paid time off, flexible work schedules, family leave, tuition assistance, and other benefits based on eligibility
This posting is expected to close January 2, 2026. If patient advocacy and escalation work is your strength, don’t wait until the deadline week.
This is the kind of role where your voice and your follow-through actually change someone’s day.
Happy Hunting,
~Two Chicks…