Reservations Agent

The Reservations Agent is a vital part of our guests’ experience and the operation of the resort. As often the initial contact for our guests, the Agent must possess excellent customer service skills and knowledge. This position will answer phones, educate potential guests about what our resort offers, upsell rooms and additional products, and enter booking information into our reservations systems. The ideal candidate will thrive in a fast-paced, challenging environment and maintain courteousness despite stressful situations. Must be available for some weekend and holiday shifts. Full-time, year-round position with benefits eligibility. Position may have ability to work remotely – must reside within the state of Colorado (standard work hours MST) and be able to attend training in-person.

Position starts at $18.00/hr + DOE + Commissions

Duties/Responsibilities:

• Guide guests through the booking process and enter booking information into reservations system
• Answer guest inquiries and educate the guests on what our resort offers
• Upsell rooms and other resort products
• Provide excellent customer service throughout all interactions

What You’ll Bring:

• 1+ years hotel/resort reservations experience – preferred
• 1+ years customer service experience – preferred
• High school diploma or equivalent experience – preferred
• Familiarity with Microsoft Office and resort reservations software – preferred
• Proficiency in written and spoken English – required