Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!
This position is within the Repossession department and responsibilities include:
- Overseeing the Company’s relationship with Repossession Contractors to ensure they are performing in accordance with contractual expectations and representing Credit Acceptance professionally, compliantly and cost-effectively
- Taking steps to maintain the right number of Repossession Contractors in your assigned territory to support the business needs
Outcomes & Activities:
- Recruit, retain, coach and if necessary, terminate Repossession Contractors
- Complete initial and annual due diligence reviews of Repossession Contractors to confirm that they understand and are capable of complying with consumer financial protection laws
- Review Repossession Contractor complaints, communicate with the Repossession Contractors to gather facts, and assist other departments with resolving complaints
- Review metrics and reports to identify opportunities to coach Repossession Contractors to improve performance and mitigate compliance risks
- Coordinate and conduct meetings to discuss compliance and performance issues with Repossession Contractors
- Evaluate our Repossession Contractor Network to identify cost savings opportunities and make adjustments as needed
- Address inquiries from auctions, Repossession Contractors, Customers, and Credit Acceptance team members
Knowledge and Skills:
- Communication – Clear, actionable written and verbal interaction with team members and Repossession Contractors; solicit feedback; build trust and credibility; support change
- Ownership – Own performance, receptive to feedback; apply feedback to improve; active participant in training and coaching sessions
- Assessment – Repossession Contractor oversight for performance and compliance; identify barriers; recommend and implement changes
- Coach – Set expectations; continuously coach Repossession Contractors; facilitate learning and development; leverage best practices; build a high performing team of Repossession Contractors
- Honest – Ethical; best interest of organization; fair; consistent; integrity; comply with our policies and procedures
Requirements:
- Previous customer service, collections or service provider management experience
- Proficient in Microsoft Office applications (Microsoft Outlook, Word, and Excel)
- Associates Degree or equivalent work experience
Preferred:
- Experience with service provider and/or customer complaints
- Experience negotiating with service providers and customers
- Knowledge of industry repossession practices and procedures
- Knowledge of the Company’s policies and procedures relating to Repossession
- Experience in the finance or automotive industry
- Experience supporting multiple departments in a fast-paced environment
- Bachelor’s Degree
Targeted Compensation: $23.25 – $26.00/hour based on experience.
Targeted Bonus: Uncapped quarterly bonus potential based on individual performance. The estimated average bonus target for this position is around $300/quarter.
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Our Company Values:
To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
Expectations:
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
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