To excel in this role, you should have a basic understanding of sales processes, excellent communication skills, and the ability to manage multiple tasks efficiently. The Renewal Specialist will actively participate in renewing customer contracts, identifying upsell opportunities, and maintaining accurate records of renewal activities. This position offers a great opportunity for professional growth within the company as you gain experience and expertise in SaaS renewals.
On a typical week, you will …
- Assist in managing the renewal book to ensure customer retention and revenue growth
- Support Customer Success Managers and Account Executives in engaging with customers for successful renewals
- Assist in creating communication templates and sequences to engage customers and identify risks and opportunities
- Work collaboratively with cross-functional teams to gather data and insights to support renewal discussions
- Help identify upsell and cross-sell opportunities and coordinate with Account Executives for follow-up
