Overview
ABS Kids is looking for a remote Systems Support Specialist I to join our growing IT team. The Systems Support Specialist I will provide general clinical systems and processes support to our Clinical and Psychology Teams.
Our Administrative Support team members play a vital role in advancing our mission to make a difference in the lives of children with autism spectrum disorder and their families. Every team member at ABS Kids is passionate about providing best-in-class support to our direct care providers, who in turn deliver the highest quality ABA therapy to our patients.
Responsibilities
What will you do?
General data entry within clinical applications
Create new patient profiles within clinical systems
Transfer files into main electronic health record (EHR) system
Process clinical assessment documentation for new and existing patients
Interface via phone, email, or video conference with Caregivers to support timely and accurate completion of clinical assessment documentation
Support clinical reporting and auditing
Document and escalate high priority or time sensitive matters to the Lead Systems Support Specialist
Stay current with clinical assessment documentation and practices to support business needs
Create and maintain process documentation
Other duties as assigned
Why work at ABS Kids?
$17.00 – 19.00 / hour – based on qualifications
Full benefits package
Training on all systems
Frequent feedback/ training
We provide all equipment you will need
Work from home
Business casual work environment
Who We Are:
ABS Kids is dedicated to empowering children with autism spectrum disorders and their families to reach their full potential – helping them learn, grow and reach incredible milestones.
We take pride in our stellar support for providers, so they can do what they do best – deliver the highest quality ABA Therapy to our patients.
At ABS Kids we are empowered by the breadth of our differences. Our mission is to create a culture where all people thrive because their diverse stories are heard and celebrated. We commit to an evolving understanding of diversity as we learn from one another.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Qualifications
Who are we looking for?
Strong communication and customer service skills, both oral and written
Proficiency in MS Office suite of applications (Outlook, Word, Excel, PowerPoint)
Baseline knowledge of web-based SaaS application use
Ability to work in a demanding and dynamic fast-paced environment with the flexibility to adjust to changing priorities and deadlines
Ability to exercise effective judgment, sensitivity, and creativity to changing needs and situations
Experience in the Medical or ABA field a plus
Knowledge of HIPAA practices and standards a plus
Fluency in Spanish a plus
High school Diploma or equivalent
Minimum 1 year’s prior experience in customer service and/or data entry