Remote Surgical Scheduler

About Forefront

When we say our mission is to be the dermatology practice of choice, treating all skin conditions, in every community we serve, we mean everyone at Forefront works to bring care to those who need it. Because dermatology, we now know, has a dramatic impact on the quality and longevity of human life.

You’ll Enjoy

You’ll be the first point of contact for our patients and deliver a professional and high-quality patient experience. Empowered to take initiative, you will follow established procedures, processes and systems to provide a resolution for our patients.

Entrepreneurial spirit

Growing from a single practice to a nationwide group, Forefront Dermatology is expanding quickly, tackling new challenges and opening new doors for its employees every day.

Learning & Development 

We provide training and development programs for all types of roles. 

Growth opportunities for all 

No matter your role, you are critical to the success of our mission. Supporting your goals means supporting our goals.

Must have Medical Assistant Diploma

Total Compensation and Rewards:

• Pay starting at: $17 per hour 
• Employee benefits- Medical, Dental, Vision
• Employee Assistance Program (EAP)
• 401K retirement plan with company match
• PTO/ Holiday pay
• Internal mobility
• Employee discounts
• Referral bonuses

Responsibilities

The Remote Surgical Scheduler Triage staff are responsible for making outgoing phone calls and taking incoming phone calls, giving results, relaying information between the provider and the patient and from the patient to the provider, and scheduling follow-up appointments and surgeries. There are numerous opportunities for advancement within the department, including supervisory roles!

Essential Functions: 

1. Answer phone in a timely and polite manner. 
2. Take accurate notes and relay the message to the appropriate provider/person. 
3. Maintain accurate logs. 
4. Become very knowledgeable about Dermatology and be able to explain:
   1. Wound care 
   2. Dermatologic diseases 
   3. Dermatologic procedures 
   4. Dermatologic prescriptions 
5. Accurately schedule appointments for:
   1. Mohs surgery 
   2. Excisions 
   3. ED&C 
   4. Follow-Up 
6. Recalls 
7. Perform other related duties as assigned

Qualifications

EDUCATION

1. Minimum post high-school education in a medical support field: Certified Medical Assistant, Licensed Practical Nurse, or Registered Nurse.
2. Must keep current on all state certifications, licenses, and/or registrations to continue employment.

Knowledge, Skills, and Abilities: 

1. 1 year of recent medical office experience in a similar capacity is preferred.
2. Must attend mandatory meetings, which include but are not limited to, Customer Services and Staff Meetings.
3. Proficient in basic computer functions.
4. Must be able to understand and spell Dermatologic medical terms and prescriptions.
5. Must possess excellent customer service, communication and organizational skills. 
6. Ability to operate standard office equipment. 
7. Ability to type a minimum of 40 wpm is preferred.
8. Must possess attention to detail.
9. Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
10. Ability to respond positively to constructive criticism and direction from supervisors.  
11. Must demonstrate professional appearance and manner at all times.  
12. Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
13. Ability to maintain confidentiality of information

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