Remote Student Support Advisor

DeVry University strives to close our society’s opportunity gap by preparing learners to thrive in careers shaped by continuous technological change. Through innovative programs, relevant partnerships, and exceptional care, we empower students to meaningfully improve their lives, communities, and workplaces.

When you apply for a DeVry University career, you become part of an institution that dates back to 1931. Our colleagues are passionate about higher education and shaping the future of today’s learners.
Opportunity:

The Student Support Advisor I is responsible for promoting student success through accurate and responsive advisement in the areas of academics, student finance, and service-related areas, providing support and advocacy as needed for students throughout the student life-cycle
This position is responsible and accountable for the advisement of students within their group and serving as a primary point of contact for the student(s) within their assigned portfolio
The Student Support Advisor functions as a role model for our TEACH values and fosters a culture of CARE consistent with our mission, vision, and purpose
This role requires the ability to work flexible hours including evenings and rotating Saturdays
The primary method of connecting with students will be through incoming and outbound phone calls
Responsibilities:

Supports the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs as well as outlining all possible options to fund their education
Creates and confirms an accurate financial plan by establishing time frames to complete any application process in order to be financially prepared to start and stay in school
Continuously reviews student account to advise students on their financial eligibility
Using a high level of discretion and independent judgment continuously evaluates the academic and financial plans throughout the student life cycle and makes appropriate adjustments to ensure successful student outcomes
Utilizes appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for assigned students
Documents all interactions in the appropriate institutional systems
Analyzes student data to identify triggers indicating a need for proactive outreach to obtain a better understanding of challenges and successes
Coaches students to explore alternatives to overcome barriers to persistence or graduation
Makes appropriate resource referrals when necessary
Collaborates with other departments and functional areas to deliver an optimal student experience from inquiry through to graduation
Maintains a thorough understanding of all academic and Title IV programs, policies, and procedures including institutional policies and federal and state regulations
Complies with applicable federal and state laws Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization
Promote student self-service tools during advising sessions and new student orientation
Engages students through a variety of communication channels. This may include video advising, inbound student calls, and proactive outreach to students in order to deliver first contact resolution
Completes other duties as assigned
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and in accordance with our core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree required
1+ years of customer service or related experience required
1 year or more of experience in Higher Education is desirable
Ability to work a variety of office hours including evenings and weekends
Able to sit and work at a desk and on the computer for extended periods of time
Must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
Home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet (Dial up, Wireless, or Satellite internet service cannot be used)
High level of interpersonal, communication, and problem-solving skills
Ability to work independently as well as function as part of a team
Must be a self-starter with the ability to prioritize effectively
PC skills in Microsoft Office, Internet applications, and database software
Experience with Student Financial Aid software application a plus
Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)
This role requires the ability to work flexible hours including evenings and rotating Saturdays
DeVry University offers competitive wages and benefit options, including:
401(k) and Roth Plan w/match
Medical, Dental and Vision Coverage
Health Advocacy Service
Family and Domestic Partner Coverage
Tax Savings Account (FSA and HSA)
Short-Term/Long-Term Disability Coverage
Life, Accident, AD&D, Critical Illness Insurance
Fertility Coverage
Wellness Programs
Volunteer Time Off
Remote and Flex Work Options
Technology Stipend
Paid Tuition Program
Auto/Homeowners, Pet and Legal Insurance
Exclusive Discount Programs
Adoption Assistance
Career Development Programs
Mental Health Care Programs
Paid Parental Leave
Family Care Services

Benefits vary based on employment status. Part-time/Visiting Professors positions may not be eligible for all benefits.