Remote Seasonal Customer Experience Specialist

We have many opportunities available on our other career site pages. Click here to link to our careers page!

Signet Jewelers is the world’s largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!Join Our Sparkling Team as a REMOTE – Seasonal Customer Experience Specialist!

Now Hiring New Hire Class of September 2024

Are you ready to dive into a role where you’ll be the shining star in our Signet Jewelers family? We’re on the hunt for vibrant individuals who thrive on connecting with people and spreading love through every interaction. As a Customer Experience Specialist, you’ll be the maestro of magnificence, dazzling customers with your charm and problem-solving prowess, all from the comfort of your own home!

What You’ll Be Doing

• Channel your energy into phone conversations and/or chat that leave our customers dazzled and delighted, ensuring every call ends with a sparkle of satisfaction
• Independently navigate our systems with the backing of our supportive Leadership Team by your side
• Assist both internal and external customers with everything from selecting the perfect piece to resolving any concerns with grace and empathy
• Embrace the challenge of multitasking in a fast-paced environment, exceeding service level expectations like the gem of a professional you are
• Embrace change and personal growth, evolving into the brilliant star you were always meant to be

Who We’re Looking For

• Confident, proactive problem solvers who shine brighter than the brightest diamond
• Tech-savvy wizards who can navigate Microsoft Suite and Google Chrome like a boss while juggling multiple screens
• Empathetic souls who prioritize customer happiness above all else
• Time management pros who know how to sparkle even under pressure
• Master of Communication, both written and verbal, who can turn any conversation into a celebration
• Sales-savvy negotiators who know how to turn a spark of interest into a dazzling sale

Why You’ll Love Being Part of Our Team

• Join a diverse, welcoming culture that celebrates YOU
• We provide all the bling-worthy equipment you need to shine from home
• Enjoy competitive starting pay rate of $16.50, plus overtime opportunities and employee discounts that’ll make your heart skip a beat
• Eligible team members who pass the Spanish Language Proficiency Assessment will earn an additional pay rate differential. Bilingual individuals will need to speak to customers in both English and Spanish.
• Immerse yourself in up to 6 weeks of paid training to polish your brilliance to perfection
• Get rewarded for spreading the sparkle by referring friends and family to join our gem-loving crew

Ready to Light Up Our Team with Your Brilliance?

Say YES to this sparkling opportunity and APPLY TODAY via Workday! Don’t forget to include your resume—it’s your time to shine!

Note: Get ready to dazzle in your virtual interview via Microsoft Teams. We’ll provide all the sparkle-worthy details once you’re on board!