Posting Details
- Posted: August 9, 2022
Full-Time
Rate: $15 USD per hour
LocationsShowing 1 location
Remote, USA
Description
Overview
The Customer Success Associate is responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis.
Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand. You will be expected to meet or exceed established service level agreements set.
Expected hours for the role are Monday – Friday, 2pm – 10pm EST, plus the occasional Sunday shift. Hours are subject to change depending on the needs of the business.
Responsibilities
Answer any and all interactions during your scheduled shift in a friendly and relatable manner
Acts as an empowered team member, exercising decision-making skills to enhance each customer’s relationship with the brand
Empathetic to customers’ needs but understanding of the business’ bottom line
Collect and share feedback to external teams to ensure the needs of the customers are being met
Qualifications
Minimum 2 years of experience in customer service or related role
Demonstrate a passion for and understanding of the URBN brands, customers and product.
Access to stable internet connection.
Job Skills
Exceptional written and verbal communication skills
Willing to take on additional projects and support external team members in order to assist business and customer needs.
On the spot, creative problem-solving skills that meet the needs of the customer and the business
Demonstrate a passion for and understanding of the URBN brands, customers, and product. Have a finger on the pulse of relevant media and lifestyle trends, fashion, and culture.
Benefits & Perks
Employee discount at all URBN brands
Vacation
Sick leave
Paid holidays
Medical, prescription, dental, and vision insurance
Flexible spending account for health and dependent care
Company Paid STD, LTD & Life Insurance
Voluntary Benefits – Critical Illness, Accident and Legal
Generous paid parental leave
401(k) retirement plan with company matching
Roth IRA
Employee referral bonus program
Commuter benefits
Partnership discounts on national/local products and services
Location
Remote
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.