ESSENTIAL RESPONSIBILITIES
- Meet production/departmental goals by answering inbound/outbound calls to screen Medicare Advantage plan members to determine pre-eligibility status for additional benefits.
- Review member’s needs and provide assistance with general social programs.
- Meet daily, weekly, and monthly performance metric related to schedule adherence, telephone availability, working rate, and Key Performance Indicators (KPI).
- Meet quality standards by ensuring proper phone etiquette and adherence to scripts, have accurate and descriptive case documentation, and proper disposition of cases.
- Maintain current knowledge of state and federal regulatory requirements to adhere to strict compliance of all aspects of BeneLynk’s Outreach Operations.
- Participate as required in BeneLynk’s required staff and operational development programs. Be a team player and communicate openly and honestly.
- Demonstrate behaviors, actions, and attitudes that reflect BeneLynk’s vision, mission, and values.
- Other duties as assigned.
QUALIFICATION REQUIREMENTS
- Education – High School or General Education Degree (Preferred)
- Experience – A minimum of six (6) months of experience in both Inbound and Outbound Call Centers, with direct client interaction. Customer Service and persuasion skills are a must. Sales experience is a must with the ability to engage individuals over the phone, data entry, and related computer skills.
Apple iPad Late 2019, 10.2-Inch, Wi-Fi, 32GB Gold (Renewed)
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