Remote Medical Billing Clerk (Customer Service)

This role can be based in any of the U.S. states in which Forefront Operates (Including NY, OR, and MS)

Pay for this position is $15.50/ hr. with monthly incentives once trained.

Equipment Provided!! 

Must take a typing assessment (35 WPM)

We have an immediate need for a Remote Customer Service- Medical Billing Specialist in our Billing Department! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!

Here are just a few things we offer:

• Access to health, dental, and vision insurance
• Health Savings Account $500 matching contribution
• Eligible for PTO and Holiday pay
• Company paid life insurance and long term disability (full-time only)
• Access to voluntary short term disability insurance (full-time only)
• Access to additional life insurance
• Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
• 401K with employer contribution
• Profit sharing
• Employee discounts
• And much more!

Responsibilities

Summary

1. Assist patients via phone to understand their current statement responsibility, insurance processing and other general billing questions.
2. Assist patients regarding making payments via phone or to assist with other payment options.
3. Answer telephone calls and transfer to additional departments / team members as needed.
4. Perform other related duties as assigned.
Qualifications

Education: 

High School diploma, GED/HSED, or equivalent is required.

Knowledge, Skills, and Abilities 

1-2 years of recent medical billing office experience or in a similar capacity is preferred.
2. Previous customer service experience is required. Preferred in a medical billing capacity.
3. Ability to learn new software quickly.
4. Must possess excellent customer service, communication and organizational skills.
5. Ability to operate standard office equipment.
6. Ability to type a minimum of 35 wpm is preferred.
7. Must possess attention to detail.
8. Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
9. Ability to respond positively to constructive feedback and direction from supervisors.
10. Must demonstrate professional appearance and manner at all times.
11. Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in
dealing with others.
12. Ability to maintain confidentiality of information.