CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.
The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.
The Role
This is a remote opportunity! Our Remote Inbound Customer Service Representative answers inbound calls from medical providers, patients and billing services to assist in explaining services and claims information. Full-time hours are available between the hours of 7:00 am – 7:00 pm Central Time Zone, Monday through Friday. Starting wage is $18.00 per hour, with the ability to earn more!
• Hit your monthly incentive goal! Earn up to $200 extra per month and up to 4 hours of extra Paid Time Off!
• Clear career path with promotional opportunities with pay increases available within 1 year dependent upon performance.
• Company culture that rewards employees for putting in the extra effort! Extra prizes and gifts are given away throughout the year!
• Annual company bonus of up to 7% based on performance
Key Responsibilities:
Respond to incoming claim calls and log data into our propriety medical bill review system
Provide explanation of benefits, services and claims/reimbursement procedures
Interface with providers, patients, billing services and insurance adjusters in a professional manner
Requirements:
Must be able to train and work in a remote environment
No prior medical insurance experience is required, as we will train individuals that are willing to continue to learn and be developed
High school diploma or equivalent
1-2 years prior customer service experience required
Excellent verbal and written communication skills
Attention to detail
Ability to multi-task with customer interactions and various applications
Possess a positive attitude and desire to provide outstanding customer service
Ability to learn basic medical terminology
Weekday schedule flexibility
Career oriented
Strong technical aptitude
Ability to work independently
Quiet and professional work environment free of distractions
High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)
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