Here at BlueTriton, we are the name behind your favorite bottled water brands and home-delivery service – we are all about hydration. With trusted brands that put smiles on customers’ faces no matter the occasion, BlueTriton plays an important role in the flow of everyday life. As we work to build something different, something better, what we do is more important than ever. With our deep commitment to helping make a positive impact for generations to come, we welcome those with a thirst and desire to inspire fresh, bold ideas that create change and have the tenacity and grit to do what’s right for our people and our communities. BlueTriton is not only a place to build a career you can be proud of but can also provide you with the opportunity to be fiercely good.
We have a team of brilliant individuals who come to work every day to challenge one another, reimagine hydration and help grow our business. Quench your thirst with exciting possibilities when you join us for a fiercely good career doing work that matters.
ReadyRefresh brings hydration that supports a healthy lifestyle, convenience that preserves precious time and sustainability to help improve our world. As a Certified CarbonNeutral® Company and a leader in reusable packaging, ReadyRefresh is proud of its role in helping conserve natural resources and reduce waste by delivering healthy hydration to our neighbors, businesses, and communities in reusable bottles which are collected, sanitized and refilled. Our ReadyRefresh branches and warehouses are where our unrivaled portfolio of popular brands of water products begins its journey to the customer. Joining BlueTriton within our ReadyRefresh Team requires grit and determination – and we believe the rewards are worth the effort: a business you help shape, a supportive team you learn from, and the chance to have a positive impact in which you can truly be proud.
Job Description
Our Remote Customer Service Representative (CSR) is a vital part of the growth and success of our business! The primary role of a CSR is to provide customer assistance on a wide array of topics including, but not limited to: general inquiries, product and service inquiries, billing questions and other concerns. Therefore, candidates must demonstrate a fundamental commitment to providing a world-class customer service experience.
Reporting Location: Remote
Schedule: Monday – Friday from 11:00 am to 8:00 pm Central (12:00pm-9:00pm EST) Open availability to work Saturday or Sunday (rotational)
Start Date: Our next class will be June 2023 – Training will be 7:00am-400pm Central (8:00am-5:00pm EST) for the first few weeks
Compensation: Starting at $15.66 per hour (overtime after 40 hours) paid bi-weekly $500.00 per month bonus opportunity (based on performance)
Excellent BTB Benefits: Medical, dental, vision, prescription, life insurance, short-term and long term disability, paid vacation, paid time off and much more!
What you’ll do daily:
Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service, diagnosing customer needs and concerns
Handle difficult customer calls in a courteous and professional manner
Correctly enter information into our Customer Relationship Management (CRM) system according to the customer’s needs and/or concerns
Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
Display exceptional decision-making and problem solving capabilities to take immediate action on all calls
Achieve monthly sales/product education goals by making recommendations from out healthy hydration portfolio
Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers
Qualifications
Requirements:
High school diploma or GED
Minimum of 1 year previous customer service and/or call center experience
Previous experience with live chat and/or customer retention is a plus but not required
Ability to thrive in a fast-paced environment
Ability to display business maturity at all times and work efficiently without on-site supervision
Technical Qualifications and Requirements:
The employee must have a space in his or her place of residence suitable for the installation of a Home Agent work station.
Work environment must be free from distractions, including any background noise that impacts the customer experience
The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred.
Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers.
Your device must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection.
Must be able to certify compliance with requirements regarding internet speed and connection
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