Answer inbound patient scheduling calls based on department service level goals and addresses their concerns in a satisfactory manner.Communicates with patients to schedule, re-schedule and/or cancel their physician appointment re-quests accurately by following practice scheduling protocols and tools.Communicates with patients to schedule, re-schedule and/or cancel their procedure appointment re-quests accurately by following practice scheduling protocols and tools.Accurately collects and performs data entry of all required patient demographic and insurance information.Uses professional communication etiquette and listening skills to assist patients with their scheduling needs.Build a safe and trustworthy environment with patients by utilizing both scripted and non-scripted communication methods.De-escalate situations involving dissatisfied customers, offering patient assistance and support.Utilize and maneuver between several different software systems using dual monitors.Maintain accurate and up to date information in the documentation system.Meet specified goals and objectives as assigned by management on a regular basis.Maintain confidentiality of account information at all times.Provide exceptional customer service to all clients.Escalate any problems that may arise to management.
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