Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Remote Call Center Customer Service Representative – Medicaid Member Support
$16.00/Hourly
Join the Conduent Customer Service Team
Interested in supporting Medicaid members in South Carolina? Conduent has immediate openings for Remote Call Center Customer Service Representatives Position. This is a great opportunity to learn about Medicaid member support!
Come join us and grow with a team of people who will challenge and inspire you to be the best!
Working for you
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
- $16.00 per hour pay rate (Bi-weekly pay)
- Equipment provided.
- Paid training
- Training is 4 weeks (8:30 am-5:00 pm EST) After training the working hours will be an 8-hour shift in the hours of operation.
- Full-time schedule (40 hrs. per week)
- Career Growth Opportunities
- Full Benefit Options – From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
- No Weekends
- PerkSpot – Employee discount program
Requirements
- Must be at least 18 years of age with a high school diploma or GED.
- Background screening required.
- A minimum of 1-year call center experience in telephone customer service or related experience
- Computer literacy and ability to use multiple programs.
Summary:
As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.
What you will be doing:
- Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
- Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls.
- Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.
- Follows documented policies and procedures including call handling and escalations.
- Overall acts as an advocate for Medicaid members to ensure their needs are met.
Preferred Skills/Experience
- Positive and energetic attitude.
- Ability to communicate clearly and confidently.
- Ability to multi-task and manage time effectively.
- Attention to detail, grammar, and spelling accuracy.
- One year of medical insurance or medical office experience, preferred.
- Call center or professional office experience, preferred.
- Computer system experience with data entry and database documentation knowledge.
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
What state do you live in?
Currently not considering candidates within the following areas.:
STATES: AK, CA, HI, MA, MT, WA, IL, IA, MN, NH, NY, ND, SD, and Puerto Rico
COUNTIES: MD – Montgomery County
METROS: MN – Minneapolis, IL – Chicago, NY – New York City, OR – Portland, Washington DC, Seattle – WA