This role is not presently available in New York, Colorado, Washington, or California.
Why Charlie Health?
Young people across the country need our help. The sad reality is that a mental health crisis has taken hold of our most vulnerable population—leading to record levels of depression, anxiety, substance abuse, and self-harm. From Manhattan to Montana, this reality is compounded by issues of access, both geographic and financial. The mental health landscape is systemically broken, and our young people are suffering as a result.
Charlie Health has set out on a mission to reimagine how high acuity care is delivered to young people and families in crisis. Our initial offering is a virtual intensive outpatient program, which places peers with similar mental health experiences and goals into customized virtual groups. Our team of masters-level clinicians lead groups multiple times per week to deliver a higher level of care.
Our goal is to help young people and families heal together. Through a combination of exceptional medical and psychological care, engaged community partnerships, and best-in-class technology, we provide an unparalleled approach to recovery support that serves individual needs in an integrated way. Join us in our mission to ensure that every young person—regardless of location or socioeconomic status—can get the care that they deserve.
About the Role
The Release of Information Specialist supports secure and authorized exchange of protected health information at Charlie Health. This role will be responsible for ensuring Charlie Health complies with all state and federal privacy laws while providing access to care documentation.
Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
Responsibilities
- Maintains confidentiality and security with all protected information
- Receives and processes requests for patient health information in accordance with company, state, and federal guidelines
- Ensures seamless and secure access of protected health information
- Establishes proficiency in Health Information Management (HIM) electronic document management (EDM) systems
- Answers calls to the medical records department and responds to voice messages
- Retrieves electronic communication, faxes, opening postal mail, and data entry
- Responds to internal requests via email, slack, or any other communication platform
- Documents inquiries in the requests for information log and track steps of the process through completion
- Determines validity from documentation provided on authorizations, subpoenas, depositions, affidavits, power attorney directives, short term disability insurance, workers compensation, health care providers, disability determination services, state protective services, regulatory oversight agencies and any other sources
- Sends invalid request notifications as needed
- Retrieves correct patient information from the electronic medical record (EMR) and other record sources
- Verifies correct patient information and dates of services on all documents before releasing
- Provides records in the requested format
- Acts in an informative role within the organization regarding general release of information questions and assists with developmental training
- Documents accounting of disclosures not requiring patient authorization
- Scans or uploads documents and correspondence in EMR
- Communicates feedback, new ideas, fluctuating volumes, difficulties, or concerns to the HIM Director
- Participates in teams to advance operations, initiatives, and performance improvement
- Assists with other administrative duties or responsibilities as evident or required
Requirements
- Associates Degree required or equivalent in release of information experience
- 1 year experience in mental health medical records department, or related fields
- Experience in a healthcare setting is highly desirable
- Experienced use of email, phones, fax, copiers, MS office, and other business applications
- Ability to prioritize multiple tasks and respond to requests in a fast-paced environment
- Ability to maintain strict confidentiality
- Extreme attention to detail as it relates to accurate information for medical records
- Professional verbal and written communication skills in the English language
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
This role is not presently available in New York, Colorado, Washington, or California.
So—what do you think?
If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. There are lives on the line, and we have young people to save. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Charlie Health, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Charlie Health because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.
