If you’re a “keep the trains running + make the program better every month” type, this is your lane. You’ll run point on Housecall Pro’s Certified Coach Network, keeping coaches aligned, utilized, and set up to deliver great outcomes for customers in Business Coaching.
About Housecall Pro
Housecall Pro helps home service professionals streamline operations so they can save time, grow profitably, and live well. Their Business Coaching program pairs Pros with experienced coaches to help them build stronger businesses, and this role is about making that coach ecosystem thrive.
Schedule
Full-time, remote (United States).
Cross-functional, fast-moving environment balancing day-to-day execution with continuous program improvement.
Compensation includes base plus a 15% variable component.
What You’ll Do
⦁ Oversee operational coordination of the Certified Coach network across coaching programs
⦁ Track coach utilization and capacity, ensuring assignments align with enrollment and program needs
⦁ Recruit new Certified Coaches from the existing Pro customer base
⦁ Lead onboarding experiences that set coaches up for success from day one
⦁ Maintain clean records for coach assignments, availability, and performance
⦁ Run ongoing communication and engagement across the coach network
⦁ Organize monthly masterminds to build community and knowledge sharing
⦁ Monitor feedback from Pros and coaches to identify program improvements
⦁ Partner cross-functionally to keep coaches updated on goals, changes, and program expectations
⦁ Use program data to recommend enhancements to training, coach experience, and customer outcomes
What You Need
⦁ 3–5 years experience in program management, customer success, operations, or enablement
⦁ Experience supporting independent contractors or distributed contributor networks
⦁ Strong cross-functional collaboration skills (product, marketing, ops)
⦁ Excellent communication and relationship-building skills
⦁ Bachelor’s degree or equivalent experience
⦁ Comfort facilitating virtual group discussions or trainings
⦁ Ability to manage multiple priorities, stay organized, and operate well in ambiguity
Benefits
⦁ OTE range: $75,000–$88,000 (base $64,000–$75,000 + 15% variable)
⦁ Medical, dental, vision, life, disability, and 401(k)
⦁ Flexible, take-it-as-you-need-it PTO and paid holidays
⦁ Equity in a high-growth startup
⦁ Monthly tech reimbursements
⦁ Paid parental leave, Employee Assistance Program, and additional company benefits
This isn’t just “relationship management.” It’s network ops, enablement, and program strategy wrapped into one: keeping coaches successful so customers win.
If you apply, your strongest angle is showing you’ve managed a distributed group (contractors, vendors, ambassadors, coaches) and improved outcomes with systems, tracking, and feedback loops.
Happy Hunting,
~Two Chicks…