Relationship Manager

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Building Relationships: Relationship Managers build and improve relationships with clients, key suppliers, and partners. They provide personalized advice, build rapport, and respond promptly to client inquiries.
• Client Satisfaction: They review company practices to ensure clients receive maximum satisfaction from their purchases.
• Opportunity Identification: Relationship Managers identify potential opportunities and inform the sales team to follow up.
• Product Education: Educating clients about the company’s products, services, and special offers is an essential part of their role.
• Issue Resolution: They attend to client complaints and resolve issues promptly.
• Improving Satisfaction: Conducting customer satisfaction surveys and recommending ways to enhance client satisfaction.
• Collaboration: Working with internal departments to ensure the company meets clients’ expectations.
• CRM System Oversight: Overseeing input and quality of information entered into the Salesforce customer relationship management system

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Communication Skills: Excellent communication skills are crucial for building relationships and addressing client inquiries.
• Problem-Solving: Relationship Managers need to be adept at resolving client issues effectively.
• Collaboration: Working closely with sales and marketing teams to boost profitability and customer satisfaction.
• Analytical Skills: Analyzing communication strategies, negotiations, and contracts to identify trends for organizational improvement.

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• At least three years work experience in a role that requires sales, business development, product support or relationship management skills 

Qualifications

Education

Required

High School or better.

Experience

Required

1 year:

Sales and Communication

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