Relationship Manager

ESSENTIAL DUTIES & RESPONSIBILITIES:

Building Relationships: Relationship Managers build and improve relationships with clients, key suppliers, and partners. They provide personalized advice, build rapport, and respond promptly to client inquiries.
Client Satisfaction: They review company practices to ensure clients receive maximum satisfaction from their purchases.
Opportunity Identification: Relationship Managers identify potential opportunities and inform the sales team to follow up.
Product Education: Educating clients about the company’s products, services, and special offers is an essential part of their role.
Issue Resolution: They attend to client complaints and resolve issues promptly.
Improving Satisfaction: Conducting customer satisfaction surveys and recommending ways to enhance client satisfaction.
Collaboration: Working with internal departments to ensure the company meets clients’ expectations.
CRM System Oversight: Overseeing input and quality of information entered into the Salesforce customer relationship management system

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

Communication Skills: Excellent communication skills are crucial for building relationships and addressing client inquiries.
Problem-Solving: Relationship Managers need to be adept at resolving client issues effectively.
Collaboration: Working closely with sales and marketing teams to boost profitability and customer satisfaction.
Analytical Skills: Analyzing communication strategies, negotiations, and contracts to identify trends for organizational improvement.

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

At least three years work experience in a role that requires sales, business development, product support or relationship management skills

Qualifications