ESSENTIAL DUTIES & RESPONSIBILITIES:
- Building Relationships: Relationship Managers build and improve relationships with clients, key suppliers, and partners. They provide personalized advice, build rapport, and respond promptly to client inquiries.
- Client Satisfaction: They review company practices to ensure clients receive maximum satisfaction from their purchases.
- Opportunity Identification: Relationship Managers identify potential opportunities and inform the sales team to follow up.
- Product Education: Educating clients about the company’s products, services, and special offers is an essential part of their role.
- Issue Resolution: They attend to client complaints and resolve issues promptly.
- Improving Satisfaction: Conducting customer satisfaction surveys and recommending ways to enhance client satisfaction.
- Collaboration: Working with internal departments to ensure the company meets clients’ expectations.
- CRM System Oversight: Overseeing input and quality of information entered into the Salesforce customer relationship management system
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- Communication Skills: Excellent communication skills are crucial for building relationships and addressing client inquiries.
- Problem-Solving: Relationship Managers need to be adept at resolving client issues effectively.
- Collaboration: Working closely with sales and marketing teams to boost profitability and customer satisfaction.
- Analytical Skills: Analyzing communication strategies, negotiations, and contracts to identify trends for organizational improvement.
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- At least three years work experience in a role that requires sales, business development, product support or relationship management skills
Qualifications
Education
Required
High School or better.
Experience
Required
1 year:
Sales and Communication
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